Italian-Speaking Technical Support, Sales Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assist Italian-speaking clients via phone, email, and chat.

• Diagnose technical problems impacting telecommunications services and guide customers through the troubleshooting process.

• Articulate technical solutions clearly based on each customer's level of understanding.

• Verify issue resolution and escalate complex cases to the appropriate technical teams.

• Address inquiries related to account, billing, subscriptions, and services.

• Present a sales pitch following the resolution of each case and suggest relevant services or upgrades.

• Clarify product benefits, address objections, and work towards finalizing sales.

• Keep accurate records of customer interactions, troubleshooting efforts, and results.

• Strive to meet targets for sales, service quality, and customer satisfaction.

⛳️ Requirements

• Proficiency in Italian and English at a C2 level.

• Prior sales experience is essential.

• Background in technical support or a contact center is advantageous.

• A genuine interest in telecommunications and a hands-on approach to troubleshooting are desired.

• Excellent communication, listening, and persuasive abilities.

• Patience and confidence in explaining technical procedures.

• Proficiency in using digital tools and a willingness to learn new systems.

• Ability to balance the needs of customers with business objectives.

• Must be available to work remotely from mainland Portugal on rotating shifts.

🏝️ Benefits

• Monthly language allowance of €250.

• Monthly attendance allowance of €110.

• Monthly flex work allowance of €60.

• Performance bonus of up to €360 each month.

• Daily meal allowance of €10.20 for working days.

• Private health insurance coverage.

• Ongoing training, coaching, and opportunities for professional development.

• Career advancement and internal progression possibilities.

• Fully remote work within mainland Portugal.

• Paid training and comprehensive onboarding.

• An international, multicultural working atmosphere.

• Permanent contract offered after six months.