Italian-Speaking Customer Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage incoming customer inquiries in Italian through phone, email, and live chat.

• Support clients with account management, order tracking, subscription modifications, billing questions, and basic service troubleshooting.

• Utilize CRM software to address and resolve customer concerns.

• Transform challenging situations into positive experiences by actively listening and providing practical alternatives.

• Uphold high service standards to enhance customer retention.

• Keep precise, up-to-date records of customer interactions, tickets, and resolutions in internal tracking systems.

⛳️ Requirements

• Native or near-native proficiency in Italian (C1/C2).

• Good command of English (B2).

• Must possess an EU/EEA Passport or a valid Portuguese Work/Residence Permit.

• Active NIF and NISS are required.

• A private, quiet home office environment is necessary.

• Reliable high-speed internet connection with a direct Ethernet setup.

• Exceptional verbal and written communication skills.

• Strong active listening skills, patience, and adaptability to learn new digital systems.

• Previous experience in customer service, call centers, retail, or hospitality is preferred.

• Comprehensive paid training will be provided.

• Candidates must already be residing in Portugal or have full legal authorization to work locally without relocation assistance.

🏝️ Benefits

• Bonuses related to language skills and performance.

• Complete corporate hardware supplied (laptop/PC, dual monitors, headset, and secure VPN access).

• Private health and dental insurance coverage.

• Meal allowance provided.

• Ongoing paid remote training opportunities.

• Clear pathways for advancement into Senior Specialist, Quality Analyst, Team Leader, or Trainer positions.

• Flexible or rotational shift patterns available.