IT Systems and Web Administrator

This is a fully remote position, open to applicants in Kenya, +2 more countries.

📋 Description

• Oversee, maintain, and resolve issues related to the company's IT systems, software, email accounts, and technical infrastructure.

• Keep secure inventories of IT systems, administrator accounts, credentials, software licenses, and vendor access.

• Manage user permissions, multi-factor authentication (MFA), account recovery, and system access controls.

• Administer the organization's Zoho suite, which includes Zoho Desk, Cliq, Workplace, Forms, Sheets, People, Campaigns, and Sign.

• Create and troubleshoot digital forms, templates, workflows, automations, and integrations within the Zoho platform.

• Develop, customize, troubleshoot, and maintain the company website utilizing HTML, CSS, and JavaScript.

• Oversee website hosting, domains, DNS settings, SSL certificates, content management systems, and third-party integrations.

• Administer authorized AI tools such as ChatGPT, Claude, Microsoft Copilot, and Google Gemini.

• Support AI workflow automation while safeguarding confidential and patient information in compliance with HIPAA regulations.

• Monitor and address website security issues, suspicious activities, phishing attempts, and potential cyber threats.

• Coordinate incident responses, remediation efforts, backups, and recovery processes with specialists or vendors.

• Manage RingCentral accounts, extensions, phone configurations, call routing, voicemail, and communication settings.

• Provide support for eClinicalWorks and other healthcare practice management systems.

• Oversee insurance payer portals and referral platforms, including Lyra, ComPsych, Zocdoc, and Psychology Today.

• Maintain social media accounts, online reviews, website content, provider listings, and online directories.

• Manage vendor accounts, subscriptions, billing contacts, renewals, and service records.

• Set up and remove staff and provider access across company systems during onboarding and offboarding processes.

• Maintain technical documentation, system inventories, recovery procedures, and operational continuity records.

• Assist management with technical reporting, process enhancements, and continuity planning.

⛳️ Requirements

• At least 2 years of experience in IT systems administration, website maintenance, or a similar technical support position.

• Proficient knowledge of HTML, CSS, and JavaScript.

• Experience with website hosting and troubleshooting, including GoDaddy, DNS management, and SSL.

• Familiarity with Zoho applications or another comparable cloud-based operations platform.

• Experience with RingCentral or a similar VoIP and communications platform.

• Strong understanding of user access management, account security, MFA, phishing prevention, data backups, and cybersecurity best practices.

• Experience in staff onboarding and offboarding across multiple systems.

• Excellent troubleshooting, documentation, and organizational skills.

• Experience working with remote or international teams.

• Reliable high-speed internet connection and a professional, secure home workspace.

• Healthcare experience, particularly with HIPAA compliance and EHR/EMR troubleshooting, is preferred.

• Familiarity with insurance payer portals, referral platforms, or behavioral health practice systems is preferred.

• Experience with AI tools and platform administration is preferred.

• Knowledge of integrations, automation, and workflow tools is preferred.

• Basic experience in social media administration is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Professional development opportunities and training programs.

• Supportive and collaborative work environment.