IT Systems Administrator – Operations Specialist, MacOS, MDM, Google Workspace

This is a fully remote position, open to applicants in California.

📋 Description

• Manage Google Workspace, including user accounts, groups, permissions, core productivity tools, and authorized SaaS applications.

• Carry out the onboarding and offboarding processes for provisioning and deprovisioning.

• Ensure role-based access and maintain accurate access records in collaboration with People Operations and Security.

• Set up and troubleshoot SSO, MFA, authentication, application access, and identity workflows, including Access Owl where necessary.

• Oversee system settings, licenses, integrations, operational documentation, and standard operating procedures.

• Implement authorized configuration changes and tool migrations.

• Manage macOS endpoints using Mosyle MDM and Apple Business Manager, including enrollment, profiles, software deployment, patching, encryption, compliance, and remote wipe procedures.

• Take ownership of device lifecycle operations such as procurement coordination, setup, shipping, refreshing, returns, secure disposal, and global asset inventory management.

• Provide hands-on Tier II support for employees and contractors.

• Independently resolve issues related to devices, software, connectivity, SaaS, and authentication.

• Prioritize and manage support requests, document resolutions, and enhance repeatable workflows.

• Escalate complex security issues or production-infrastructure concerns to the appropriate stakeholders.

• Implement Security-approved endpoint and identity controls.

• Generate device inventories, configuration records, and access evidence for SOC 2, ISO 27001, and ISO 42001 activities.

• Assist with conducting access reviews.

• Support authorized Pearson integration initiatives, including endpoint tooling modifications, identity migrations, system configuration updates, documentation, and knowledge transfer.

• Collaborate with InfoSec, Infrastructure Engineering, and Pearson counterparts while ensuring operational continuity and clear ownership delineation.

⛳️ Requirements

• Approximately 3–7 years of practical experience in IT systems administration or IT operations.

• Capability to operate independently as a contractor.

• Proficient in MacOS troubleshooting and endpoint management.

• Experience with Mobile Device Management (MDM) administration; Mosyle preferred, with Jamf or Kandji being relevant alternatives.

• Familiarity with Apple Business Manager is required.

• Proven experience in Google Workspace administration, SaaS application management, user provisioning, SSO, MFA, and access control.

• Strong skills in Tier II technical troubleshooting, device lifecycle management, ticket prioritization, and clear technical documentation.

• Working knowledge of endpoint security principles, including encryption, patch management, configuration compliance, and access review evidence.

• Comfort in supporting a distributed, remote-first organization and collaborating across People Operations, Security, and Engineering teams.

• Preferred qualifications include experience with Access Owl, basic Bash or PowerShell scripting, Windows administration, security audit support, and enterprise IT integration or migration.

• Must be a US candidate and able to demonstrate US residency.

🏝️ Benefits

• Benefits are not included as this is a contract position.

• Work from home with a 100% remote arrangement.