IT Systems Administrator – Endpoint Management, Matrix42/Empirum

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage and oversee client infrastructures, especially focusing on Windows clients and endpoint management.

• Address incidents and service requests as part of 2nd-level support.

• Evaluate issues, create sustainable solutions, and ensure comprehensive documentation within the ticketing system.

• Assist in the enhancement of modern workplace solutions, including Microsoft Intune.

• Automate repetitive tasks, utilizing tools such as PowerShell.

• Advance processes related to deployment, patching, and client management.

• Liaise on technical matters and changes directly with clients.

• Execute requirements in close partnership with the team.

• Offer suggestions for process and service improvements.

⛳️ Requirements

• Completed training in IT or equivalent hands-on experience.

• Background in IT operations or support, including 2nd-level support, workplace environments, or systems administration.

• In-depth knowledge of Windows client environments.

• Familiarity with endpoint management tools, ideally Matrix42, Empirum, or similar solutions.

• Methodical, solution-focused mindset with the capacity to solve issues independently.

• Proficient in German (C1 level).

• Good command of English (B2 level).

• Preferably, experience with Microsoft Intune, encompassing device management, policies, and software distribution.

• Capability or interest in initiating automations with PowerShell.

• Understanding of Active Directory, Group Policies, or endpoint security.

• Basic knowledge of ITIL processes, including incident, change, or problem management.

• Enthusiasm for modern workplace topics and a commitment to ongoing professional development.

🏝️ Benefits

• Permanent employment contract.

• Opportunity for mobile and location-independent work.

• Flexible working hours.

• 30 days of vacation.

• Personalized mentoring and onboarding process.

• Freedom to make independent decisions and take on responsibilities.

• Health and fitness programs available through the Work-Life Portal.

• Digital health and preventive care benefits provided through heycare.

• Access to corporate benefits.

• Employer-funded savings programs.

• Office refreshments including unlimited ice cream in summer and a monthly team breakfast.

• Cash bonuses for successful employee referrals.

• Bike leasing options for bicycles or e-bikes.

• Various opportunities for personal and professional growth.