IT Support Technician

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the initial point of contact for customers seeking technical support via phone or email.

• Conduct remote troubleshooting using diagnostic techniques and relevant inquiries for hardware and application-related issues.

• Identify the most effective solution based on the customer's reported issue and details.

• Guide the customer through the problem-solving steps.

• Elevate unresolved issues to higher levels of support as necessary.

• Provide precise information regarding IT products or services.

• Log events, problems, and their resolutions in the ticketing system.

• Manage client tickets while utilizing team resources to ensure client satisfaction and meet ticket performance metrics.

• This role will act as an extension of the business, collaborating with end users to implement solutions for Cloud-Based platforms and infrastructure.

⛳️ Requirements

• At least 3 years of full-time experience in a technology solutions environment.

• Outstanding written and verbal communication skills.

• Familiarity with office automation products, databases, and remote control tools.

• Solid understanding of computer systems, mobile devices, and other technical products.

• Excellent decision-making and problem-solving skills.

• Strong interpersonal and relationship-building abilities.

• Deep passion for providing exceptional customer service.

• Remarkable organizational skills with the capacity to manage multiple tasks simultaneously.

• Ability to quickly acquire knowledge in a fast-paced setting.

• Experience with Windows Desktop Operating Systems (Windows 11).

• Experience with Microsoft Office Applications – O365 (Word, Excel, etc.) from a user’s perspective.

• Familiarity with System Administration involving Azure, Admin Portal, O365 Admin, SCCM, Intune, Virtual Technology, Citrix, Azure AD, and Company Portal.

• Basic Networking skills and Command Line knowledge.

• PowerShell skills are preferred but not mandatory.

• Microsoft MCP Windows 11, Microsoft MCP Office 365, COMTIA A+ or related qualifications, Azure Administrator Associate, Azure Fundamentals.

🏝️ Benefits

• Work from home Tuesday to Saturday.

• 11:00 AM - 08:00 PM PHT.