This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage Level 2 support tickets

• Diagnose web stack problems

• Troubleshoot issues related to email deliverability

• Address configuration challenges in hosting environments

• Execute system-level backup and restoration processes

• Determine root causes, implement controlled solutions, and document outcomes

• Perform standard changes such as restorations, configuration modifications, and monitoring follow-ups

• Refer more complex cases to specialists, providing relevant logs, tests, and a clear scope

• Transform recurring issues into runbooks and checklists

⛳️ Requirements

• Proficient in Linux systems operations: comfortable with the shell, capable of understanding services and logs, and making controlled configuration changes

• Familiarity with web servers (e.g., NGINX, Apache), PHP runtimes (e.g., PHP-FPM), databases (e.g., MySQL, MariaDB), and typical mail server configurations

• Knowledge of hosting essentials: DNS, SSL/TLS, domain management, and standard access and recovery techniques (rescue systems, console, IPMI)

• Comprehension of the distinctions between shared hosting, VPS, and dedicated servers

• Well-structured, methodical troubleshooting and documentation abilities

• Proficiency in German and technical English

• Effective and reliable communication with customers and team members

• Preferred: experience with hosting control panels (e.g., Plesk), virtualization technologies (e.g., KVM, Proxmox), monitoring tools (e.g., checkmk, Grafana), Ansible/shell scripting, and basic Windows/AD knowledge