IT Support Specialist

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Deliver first and second line support to end users as part of the service desk.

• Diagnose issues related to business and collaboration applications, user access, and configuration.

• Resolve common LAN and Wi-Fi connectivity issues.

• Assist with routine server administration tasks, including user and permission management, updates, backups, and service checks.

• Provide support for Windows Server and Active Directory environments, encompassing account management and group policies.

• Monitor the health of systems and networks, reporting issues to senior staff as needed.

• Appropriately escalate complex or critical incidents.

• Maintain comprehensive documentation of incidents, resolutions, and procedures.

• Adhere to security policies and IT best practices.

⛳️ Requirements

• Some practical experience in a helpdesk, service desk, or IT support role is preferred.

• Solid understanding of networking fundamentals such as TCP/IP, DNS, and DHCP.

• Basic knowledge of subnetting and VLANs.

• Basic troubleshooting skills for wired and wireless connections.

• Good grasp of server fundamentals, including Windows Server, Active Directory, file and print services, and user and permission management.

• Familiarity with enterprise IT settings.

• Ability to follow technical procedures and documentation accurately.

• Strong communication skills coupled with a customer support-oriented mindset.

• Proficiency in written and spoken English.

• Basic exposure to Linux systems is preferred.

• Familiarity with virtualization platforms like VMware or Hyper-V is preferred.

• Experience using IT ticketing systems and monitoring tools is preferred.

• Familiarity with Microsoft Intune and Microsoft Entra ID, including MFA, is preferred.

• Basic understanding of cloud technologies, such as Azure or AWS fundamentals, is preferred.

• Basic awareness of IT security concepts is preferred.

• Possession of CompTIA Network+, Server+, or Microsoft certifications such as MD-102, MS-102, or SC-900, or similar certifications is preferred but not mandatory.

🏝️ Benefits

• 100% remote work / telecommuting.