IT Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the primary point of contact for incoming support calls from current customers.

• Provide assistance to users regarding software functionalities, system navigation, and overall application usage.

• Accurately record all interactions and technical details in the CRM system.

• Engage in daily ticket review meetings to monitor progress and ensure prompt resolution.

• Follow up with clients on completed or outstanding tickets to verify resolution and satisfaction.

• Work collaboratively with internal team members to escalate technical issues as needed.

• Comply with company procedures, service standards, and best practices in support.

• Foster a positive, energetic, and fast-paced team atmosphere.

⛳️ Requirements

• A minimum of two (2) years of recent experience in phone-based technical support.

• At least two (2) years of recent experience providing Windows IT support.

• Strong familiarity with Windows 10 and 11 operating systems and associated devices.

• Exceptional English communication skills, both written and verbal.

• Excellent interpersonal skills with the ability to listen attentively and communicate effectively.

• Capable of following instructions, adapting swiftly, and mastering new tools and processes.

• High school diploma or equivalent qualification.

• Experience in the healthcare sector or supporting healthcare-related software solutions.

• Solid grasp of common healthcare and clinical terminology.

• Previous experience with billing systems and Electronic Health Records (EHR) platforms.

• Demonstrated ability to excel in fast-paced, high-volume support settings.

🏝️ Benefits

• Opportunity to work from home.

• Monday to Friday work schedule.

• Observance of U.S. holidays (PST).