IT Support Specialist

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Deliver Level 1 and Level 2 remote technical assistance to clients.

• Collaborate effectively within a team environment.

• Implement and support business-grade hardware and software solutions.

• Utilize a ticketing system and manage a ticket queue efficiently.

• Keep comprehensive, accurate, and current client documentation.

• Maintain updated records of activities performed on trouble tickets.

• Uphold a high standard of customer satisfaction.

• Communicate effectively with users to provide updates regarding trouble tickets.

• Stay current with relevant industry skills and certifications.

⛳️ Requirements

• Exceptional customer service abilities.

• Experience in troubleshooting Microsoft Desktop systems and applications within a professional setting.

• Minimum of 2 years of experience in an IT help desk or desktop support role, or equivalent educational background.

• Proficiency in troubleshooting or supporting Microsoft platforms (e.g., Office 365, Active Directory, Microsoft Windows Desktop/Server).

• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and LAN/WAN.

• Experience in diagnosing standard hardware issues and conducting diagnostics.

• Knowledge of standard IT Security practices (such as virus remediation, firewalls, phishing, etc.).

• Basic troubleshooting experience with Apple, Mac OS, and iOS is advantageous.

• Proven ability to quickly learn and support various business applications.

• An Associate or Bachelor’s degree in a technology-related field is preferred.

• 1-3 years of customer service experience.

🏝️ Benefits

• Health Insurance

• Dental Insurance

• Vision Insurance

• Responsible Time Off (RTO)