IT Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage the access request queue from intake and validation of manager approvals through to provisioning and closure.

• Act as the main point of contact for IT help desk inquiries within the company.

• Develop and sustain IT runbooks and documentation to minimize the volume of repeat tickets.

• Oversee the onboarding and offboarding processes for employees, which includes provisioning, deprovisioning, and device configuration.

• Enhance access provisioning and expedite ticket resolution times.

• Ensure comprehensive, audit-ready documentation for SOC2 and HIPAA compliance preparedness.

• Collaborate with Technical Operations, People, and Finance teams to address systemic challenges, policy deficiencies, and improvements in tooling.

• Identify unusual access patterns that may signal potential security threats.

⛳️ Requirements

• Practical experience in workplace IT operations.

• Familiarity with ticketing systems, device management/MDM tools, identity and access management, and cloud infrastructure.

• Ability to quickly adapt to a new technology stack.

• Strong decision-making skills in ambiguous situations, particularly concerning sensitive data access and escalation protocols.

• Proven ability to transform repetitive manual tasks into documented processes that decrease future ticket volume.

• Capacity to independently manage a queue with minimal supervision.

• Proactive in identifying issues, gaps, risks, and unusual access patterns.

• Effective and calm communication with non-technical colleagues.

• Curiosity and openness to utilizing AI tools within workflows.

🏝️ Benefits

• Competitive salary and stock options.

• Comprehensive health, dental, and vision benefits.

• True ownership and autonomy in your role.

• Significant exposure to a modern SaaS infrastructure stack.

• Opportunities for advancement into senior IT or security operations positions.

• Commitment to an inclusive workplace.

• Interview accommodations are available upon request.