IT Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Ensure consistent performance of automated warehouse solutions as a part of the team.

• Engage in a rotating 24/7 on-call schedule.

• Maintain and refresh applications.

• Assist in establishing and enhancing service processes utilizing Jira Service Management and, in the future, Confluence.

• Support modern deployment processes and monitoring solutions.

• Contribute to the adoption of new technologies, including those related to AI.

• Collaborate with internal departments and international clients.

• Provide support during on-site go-lives before assuming on-call duties.

• Further develop service systems and processes beyond the on-call rotation.

⛳️ Requirements

• Strong understanding of both hardware and software.

• Hands-on experience in IT support or system operations.

• Familiarity with Oracle environments and SQL is beneficial, but not mandatory.

• Ideally, experience with deployment processes, monitoring systems, or similar IT operations environments.

• Interest in automated processes, technical systems, and intralogistics.

• Methodical, dependable, and service-oriented work approach.

• Excellent teamwork and communication abilities.

• Proficient in both German and English.

🏝️ Benefits

• Rotating 24/7 on-call schedule with predictable planning based on a fixed weekly rotation.

• Remote work options available from home or while traveling.

• Long-term career opportunities within a stable, closely-knit company environment.

• Access to a comprehensive range of training resources and the internal “HÖRMANN Learning Worlds.”

• Open and collaborative work culture with flat hierarchies.

• Company pension plan through “HÖRMANN Rente.”

• Company bike leasing program.

• Additional attractive employee benefits.

• Complimentary coffee, soft drinks, and fruit available in the offices.