IT Support Specialist

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Provide comprehensive omnichannel IT support via in-person interactions, chat, ticketing systems, and phone communication.

• Identify and resolve technical challenges for Akamai's global internal teams.

• Act as a primary escalation point for technical assistance.

• Collaborate with Senior Specialists and Analysts to create and implement holistic technical and functional solutions.

• Assist colleagues and offer immediate feedback to enhance service quality.

• Find accurate information and address issues without needing complete prior knowledge.

• Manage inventory with precision and security.

• Introduce new IT services through established processes, procedures, documentation, and service delivery planning.

• Implement IT planning, documentation, training, and comprehensive service strategies.

⛳️ Requirements

• High school diploma or Bachelor's Degree in Computer Science, Engineering, a related field, or its equivalent.

• Capability to provide outstanding, customer-centered service.

• Ability to troubleshoot complex and high-pressure technical issues.

• Resourcefulness, adaptability, sound judgment, and strong negotiation skills.

• Excellent interpersonal and communication abilities for engaging with a diverse clientele.

• Strong time management skills.

• Capacity to maintain a tidy, safe, and efficient workspace.

🏝️ Benefits

• Benefits that promote health, well-being, financial security, and life beyond work.

• FlexBase flexible workplace options: the choice to work from home, in an office, or a combination of both.