IT Support – Level 1

This is a fully remote position, open to applicants in Venezuela, +5 more countries.

📋 Description

• Provide Level 1 troubleshooting support for Windows, Linux, macOS, Windows Server, and related environments.

• Assist in the administration of Microsoft 365, Google Workspace, and AWS environments.

• Conduct remote software installations, configurations, and management tasks.

• Aid in local network administration, IP addressing, and resolution of basic networking issues.

• Troubleshoot software installation, password recovery, and hardware verification problems.

• Manage support tickets while documenting troubleshooting steps and solutions.

• Assist with email filtering, DNS configuration, and IT security tools.

• Support the administration of backup systems, firewalls, virtualization, servers, and cloud services.

• Utilize remote connection and support platforms to resolve user issues.

• Maintain technical and company documentation within knowledge management systems.

• Apply scripting or programming skills to automate routine tasks when appropriate.

• Escalate unresolved incidents to higher-level technical support when necessary.

• Review, refine, and enhance IT processes and technology workflows.

• Deliver professional, customer-oriented support to users and internal team members.

• Adhere to client guidelines, communication practices, workflows, KPIs, and objectives during scheduled hours.

⛳️ Requirements

• Proficient understanding of office automation products, databases, and remote support technologies.

• Familiarity with computer systems, mobile devices, and common technology products.

• Ability to diagnose and resolve basic technical problems.

• Basic administrative knowledge of Microsoft 365, Google Workspace, or AWS.

• Foundational troubleshooting knowledge across Windows, Linux, and macOS platforms.

• Basic understanding of Windows Server and server administration.

• Fundamental networking knowledge, including local networks and IP addressing.

• Experience with remote connection/support software and ticketing systems.

• Capability to create and maintain clear technical documentation.

• Exceptional verbal and written communication abilities.

• Strong customer service orientation coupled with a professional troubleshooting approach.

• Ability to work collaboratively within a team and independently.

• Proficiency in both English and Spanish.

• Willingness to undergo a criminal background check.

• Availability from Monday to Friday, 8:00 AM–10:00 AM Pacific Time (US & Canada).

• Openness to expanding availability to part-time and potentially full-time as business needs evolve.

🏝️ Benefits

• Fully remote working environment.

• Stable, long-term collaboration opportunities.

• Clearly defined responsibilities and structured workflows.

• Comprehensive training and onboarding support.

• Chance to work with international teams.

• Exposure to modern tools and professional processes.

• Supportive and collaborative work culture.

• Opportunities for skill development and career advancement.

• Fixed work schedule determined by the client.

• Training may be required.

• Performance evaluated through KPIs and objectives.

• Potential for long-term partnerships.