Microsoft 365 / SharePoint Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver help desk and technical assistance for users of designated platforms and applications.

• Oversee platform and service performance, identifying issues that require intervention.

• Diagnose user and platform-related problems, resolving issues within the defined responsibilities.

• Record incidents, requests, solutions, and recurring challenges systematically.

• Refer complex technical matters to the relevant technical subject matter experts and development personnel.

• Provide support for users, addressing access concerns, basic configurations, and operational tasks.

• Communicate effectively with users and technical team members regarding status updates and resolutions.

• Ensure reliable and responsive daily operations of the technical environment.

⛳️ Requirements

• U.S. citizenship or Lawful Permanent Resident status, with a minimum of three consecutive years of U.S. residency from the date of legal entry as an LPR.

• Must be eligible to obtain and maintain IRS staff-like access.

• Must successfully complete the necessary Moderate Risk background investigation and security screening procedures.

• Must fulfill applicable IRS personnel-security requirements, including fingerprinting and security training.

• Proven professional experience in supporting U.S. Federal Government programs or serving federal government clients.

• Experience in providing help desk, technical support, systems support, or platform monitoring.

• Strong problem-solving and troubleshooting abilities.

• Capable of communicating effectively with both technical and non-technical users.

• Exceptional attention to detail and commitment to follow-through.

• Proficient in documenting issues and working efficiently within a structured support process.

• Experience with Microsoft 365, SharePoint, or similar enterprise platforms is preferred.

🏝️ Benefits

• Opportunities for professional growth.

• A supportive environment that emphasizes people, innovation, creativity, and customer service.