IT Support Engineer – Level 1

This is a fully remote position, open to applicants in Poland.

📋 Description

• Receive and transfer corporate equipment and peripherals for repairs in accordance with procurement protocols.

• Maintain and update the inventory of corporate equipment, including assisting with procurement tasks.

• Install and initially configure Windows and macOS devices for new hires.

• Keep precise records of issued equipment using 1C.

• Prepare and set up equipment for corporate utilization.

• Create user accounts in Active Directory, Google Workspace, Jira, and Slack utilizing automated tools and templates.

• Manage and support office access control systems, which includes issuing, replacing, updating, and deactivating access cards.

• Troubleshoot application and system software issues on user devices.

• Conduct primary diagnostics for hardware and software problems.

• Install both licensed and free software on corporate devices.

• Provide support for printers and printing services.

• Maintain up-to-date technical documentation that aligns with IT processes and services.

• Escalate hardware and software issues to service providers when necessary.

• Coordinate with contractors, such as service centers and cartridge refilling services.

• Source equipment that meets corporate standards in both local and global markets.

• Participate in the testing of new IT services, including functional validation and data entry.

• Restore operating systems on employee devices following crashes or failures.

• Configure access to banking systems, electronic document-signing platforms, and state or specialized portals.

• Provide advice on selecting and assembling custom PC configurations based on business requirements.

⛳️ Requirements

• Strong understanding of MS Windows operating systems.

• Knowledge of the basic principles of antivirus protection.

• Familiarity with fundamental security concepts related to MS Windows operating systems.

• A minimum of 1 year of experience working with Windows systems in a corporate setting.

• Proficient in English at a B1 level or higher.

• Experience with MS Active Directory.

• Familiarity with Group Policy management.

• Knowledge of Apple (macOS) and/or Linux operating systems.

• Experience with virtualization platforms such as VMware, Hyper-V, or equivalents.

• Proficiency in using Jira/Confluence.

• Knowledge of active network equipment, including Mikrotik, Ubiquiti, or similar brands.

• Scripting experience with PowerShell.

• Basic administration skills for Windows Server.

• Practical experience in structured cabling (SC) installation.

• Skills in IT asset accounting and inventory management.

🏝️ Benefits

• Private health insurance.

• Sports benefits.

• Comprehensive Mental Health Program.

• Free online English lessons.

• Local language courses.

• Paid time off.

• Support for maternity leave.

• Rewards for referral programs.

• Opportunities for upskilling, internal workshops, and participation in professional conferences and corporate events.