IT Support Engineer – IT Operations, Software & Automation

This is a fully remote position, open to applicants in Jamaica.

📋 Description

• Oversee and manage cloud environments, business applications, user devices, and related IT services.

• Offer technical assistance for hardware, software, connectivity, email, and application-related issues.

• Administer user accounts, permissions, software installations, and system configurations.

• Facilitate employee onboarding and offboarding processes, ensuring proper access provisioning and secure deactivation.

• Track system performance, availability, backups, and preparedness for recovery.

• Analyze recurring technical issues and implement preventive strategies.

• Collaborate with service providers to suggest enhancements for reliability and cost-effectiveness.

• Enforce access controls, uphold IT security policies, and assist with compliance reporting and access reviews.

• Aid in backup, recovery, and business continuity operations.

• Design, test, maintain, and troubleshoot internal applications, scripts, and operational tools.

• Automate repetitive tasks, reporting processes, and data workflows.

• Integrate business applications using APIs and approved methodologies.

• Manage spreadsheet formulas, scripts, and connections across operational systems.

• Keep documented source code, version control, testing, and deployment practices updated.

• Clean, validate, standardize, deduplicate, import, export, segment, report, and synchronize operational data.

• Assist business teams in effectively utilizing systems and enhancing workflows.

• Update and maintain company websites, portals, domains, hosting, email, and associated digital services.

• Test website features, forms, integrations, and user experiences; rectify technical issues.

• Configure and manage company devices and communication applications.

• Ensure device security settings, backup protocols, and account access are maintained.

• Keep support logs, task plans, technical records, progress reports, system documentation, and troubleshooting procedures current.

• Create user guides, deliver training, coordinate technical assignments, and facilitate knowledge transfer.

• Identify and escalate delivery risks, dependencies, resource needs, and operational or security concerns.

• Address support requests within established service levels and provide tested technical solutions within agreed timelines.

• Ensure reliable system availability, secure systems, accurate data, and up-to-date documentation.

• Exhibit continuous improvements in user experience and operational efficiency.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Demonstrated experience in IT support and systems administration.

• Practical knowledge of operating systems, cloud environments, remote desktops, and networking basics.

• Experience in supporting business productivity applications and managing user access.

• Hands-on experience with software development or scripting.

• Capability to develop and troubleshoot API integrations and automate workflows.

• Familiarity with spreadsheets, formulas, and operational data processing.

• Understanding of software testing, version control, and deployment methodologies.

• Strong skills in problem-solving, documentation, communication, and organization.

• Ability to work independently, prioritize tasks, and assist both technical and non-technical users.

• Experience with cloud infrastructure and remote work environments.

• Knowledge of web technologies, website management, and database systems.

• Proficiency in scripting languages and spreadsheet automation.

• Awareness of cybersecurity, incident management, and backup and recovery protocols.

• Familiarity with project tracking tools and software release workflows.

• Must be available during core business hours.

• Required to perform company work within the approved remote working setup and adhere to applicable security, activity monitoring, and time-tracking policies.

🏝️ Benefits

• Remote working arrangement.

• Monday to Friday, 8:00 AM–5:00 PM Jamaica time.

• Occasional support outside regular hours, contingent on prior approval and coordination.