IT Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt technical assistance across hardware, software, identity management, network, and cloud application issues.

• Manage the onboarding and offboarding processes for employees, which includes setting up devices, provisioning accounts, and granting application access.

• Configure, deploy, secure, monitor, and maintain laptops and other IT equipment.

• Oversee the administration of Okta, Google Workspace, Iru / Kandji, and other essential workplace systems.

• Provide support for identity and access management, SSO, MFA, endpoint security, and SaaS applications.

• Diagnose and resolve issues in macOS and Windows environments, with opportunities to assist with Linux systems.

• Maintain precise asset inventories, access logs, operational processes, and IT documentation.

• Independently resolve technical issues and escalate complex security or infrastructure concerns as necessary.

• Assist in access reviews, compliance efforts, and incident response activities.

• Identify and implement enhancements to IT workflows, support processes, and the overall employee experience.

• Develop basic automations and integrations to minimize manual tasks and boost operational efficiency.

• Collaborate with Security, People, Legal, Finance, and Engineering teams on company-wide initiatives.

• Assess and support the integration of emerging technologies, including AI productivity tools, agentic workflows, and MCP integrations.

⛳️ Requirements

• Proven experience in IT support, desktop support, systems administration, or a similar technical role.

• In-depth knowledge of macOS and Windows devices, including hardware, software, networking, and cloud applications.

• Experience managing Google Workspace and device management tools like Iru / Kandji, Jamf, or comparable systems.

• Familiarity with identity and access management, SSO, MFA, endpoint security, and SaaS administration.

• Knowledge of platforms such as Okta, Slack, Zoom, Atlassian, and GitHub.

• Excellent troubleshooting abilities and the capability to independently resolve issues.

• Strong written and verbal communication skills.

• High attention to detail and the ability to juggle multiple requests and priorities.

• A security-conscious and service-oriented approach to employee support.

• Interest in generative AI, automation, and innovative workplace technologies.

• Experience in supporting a globally distributed or remote workforce.

• Familiarity with Linux, AWS, or Google Cloud environments.

• Experience with APIs, scripting, or workflow automation using Python, JavaScript, or similar languages.

• Knowledge of IT ticketing systems, asset management platforms, and knowledge bases.

• Experience in supporting SOC 2, ISO 27001, access reviews, or similar compliance efforts.

• Background in an AI, machine learning, research, or developer-centric organization.

• Exposure to internal AI assistants, MCP integrations, or agentic workflows.

🏝️ Benefits

• Equity

• Benefits