IT Support Consultant, Bulgarian, German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Resolve issues and malfunctions through remote access.

• Prioritize, categorize, and record problems in the ticketing system.

• Forward unresolved tickets to the relevant support teams.

• Manage and track tickets in accordance with service level agreements.

• Maintain and update the knowledge database.

• Provide first-level support via phone and email communication.

• Receive, process, categorize, prioritize, and escalate incidents and service requests.

• Monitor the status of incidents and requests throughout the ticket lifecycle.

• Keep customers updated on the progress and status of their tickets.

• Collaborate with customers to identify solutions or alternative approaches.

⛳️ Requirements

• Strong orientation towards customer service and ability to multitask.

• Excellent collaboration and communication skills.

• Proper phone etiquette and active listening skills.

• Strong troubleshooting and problem-solving abilities.

• Ideally, several years of experience in customer support or IT helpdesk roles.

• Excellent proficiency in the Bulgarian language, both spoken and written.

• Proficiency in German is considered a plus.

• Capability to prioritize, categorize, and document tickets effectively.

🏝️ Benefits

• Opportunity to gain practical IT experience.

• A friendly and collaborative company culture with a trusting work environment.

• Flat organizational structures and quick decision-making processes.

• Individual training opportunities along with exciting professional challenges.

• Flexible working hours to enhance work-life balance.

• An appealing and modern workplace, including remote work options (Poland only).