IT Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide assistance for both internal and vendor applications, whether on-premises or cloud-based, to internal customers globally.

• Address user requests from a prioritized backlog.

• Diagnose issues, conduct root cause analysis, and implement necessary bug fixes.

• Respond to inquiries through email, chat, or phone communications.

• Collaborate with end users to ensure applications align with their needs.

• Collect requirements from internal customers and apply configuration changes accordingly.

• Support development activities, unit testing, and user acceptance testing efforts.

• Continuously enhance documentation and keep the knowledge base up to date.

• Provide application support and work collaboratively with vendors.

• Deploy, support, and test API servers.

• Maintain CI/CD pipelines.

• Assist with new projects, initiatives, and the execution of new business requirements.

⛳️ Requirements

• Proficiency in databases, including SQL, stored procedures, views, and functions.

• Willingness to acquire new skills related to application support and business processes.

• Capacity to collaborate and work efficiently as part of a team.

• Ability to create and uphold documentation.

• Strong analytical skills.

• Excellent problem-solving abilities.

• Advanced proficiency in English; fluency is preferred.

• Strong communication skills.

• Experience with automation tools.

• Understanding of programming logic.

• Familiarity with Azure/AWS platforms.

• Ability to troubleshoot on-premises Windows Server applications.

• Comprehension of Agile methodologies, especially Scrum.

• Experience with PowerShell, GitHub Actions and repositories, C#, .NET, API development, legacy Visual Basic, Datadog, Splunk, Tableau, SSRS/SSIS, React, HTML, CSS, JavaScript, and Python is a desirable advantage.

🏝️ Benefits

• No additional benefits or compensation specified.