IT Support Associate

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver first-level technical assistance for hardware, software, and network-related issues.

• Address user inquiries through phone, email, or a ticketing system.

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Diagnose and troubleshoot system and network issues; identify and resolve hardware/software malfunctions.

• Assist with the installation and configuration of operating systems, applications, and updates.

• Monitor and oversee computer systems, networks, and IT infrastructure.

• Create new user accounts, email IDs, and manage access permissions.

• Ensure compliance with data backup, antivirus updates, and system security protocols.

• Keep records of IT assets, maintenance logs, and ticket resolution processes.

• Aid in the IT setup for onboarding new employees.

• Provide remote support as necessary.

⛳️ Requirements

• 2–5 years of experience in IT support or service desk positions.

• In-depth knowledge of Windows OS, MS Office, networking principles, and system configurations.

• Practical experience with hardware installation and troubleshooting.

• Familiarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting techniques.

• Solid understanding of antivirus software, security tools, and backup solutions.

• Strong communication, problem-solving, and customer service abilities.

• Capability to prioritize tasks and work with minimal supervision.

• Experience using ticketing systems (e.g., Jira, Freshdesk, ServiceNow).

• Basic knowledge of cloud services (Microsoft 365, Google Workspace).

• Familiarity with IT asset management and documentation practices.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health insurance coverage.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Supportive and collaborative team environment.