IT Support Analyst – Dayshift

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver Level 1 and Level 2 IT assistance through phone, email, chat, remote-support tools, and IT service portals.

• Resolve issues related to Windows, Microsoft 365, business applications, laptops, desktops, mobile devices, printers, and peripherals.

• Identify and troubleshoot Wi-Fi, VPN, LAN, and remote-access connectivity problems, escalating complex cases as necessary.

• Manage Active Directory, Microsoft Entra ID, Microsoft 365 accounts, including passwords, MFA, and user access.

• Oversee IT service tickets by logging, prioritizing, troubleshooting, resolving, documenting, and closing them within agreed service levels.

• Configure, deploy, track, repair, replace, and recover IT equipment and assets, ensuring accurate inventory management.

• Assist with software deployments, technology initiatives, cybersecurity processes, audits, knowledge-base documentation, and recurring issue resolution.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Networking, or a related discipline.

• 1–2 years of experience in IT support, service desk, helpdesk, or desktop support roles.

• Practical experience troubleshooting hardware, software, user access, Windows, Microsoft 365, and network connectivity challenges.

• Experience managing user access through Active Directory and/or Microsoft Entra ID.

• Familiarity with IT service management/helpdesk ticketing systems, including incident prioritization, escalation, and SLA management.

• Experience in configuring, deploying, and providing support for laptops, desktops, mobile devices, and peripherals.

• Strong technical troubleshooting abilities along with excellent communication, customer service, documentation, and multitasking skills.

• Knowledge of Intune, Teams, SharePoint, VPN/Wi-Fi, IT asset management, or ITIL is a plus.

🏝️ Benefits

• Work from home

• Monday to Friday 9:00 AM to 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time)

• HMO with 2 free dependents and medical reimbursements

• Government-mandated benefits

• Opportunities to collaborate with leading companies in Australia and beyond

• Training programs for career advancement

• Engaging company outings, team-building activities, and wellness sessions

• Supportive and inclusive workplace culture

• Dedicated managers committed to your growth and success

• Competitive compensation and benefits

• Additional entitlements

• Structured career development initiatives

• People-first culture emphasizing stability, growth, and genuine care

• Equal opportunity and inclusive workplace