IT Support Analyst

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Respond to and manage technical support requests generated by internal users

• Assist teams in resolving incidents related to internal platforms

• Manage requests using tracking tools and ensure their traceability

• Provide support for WordPress platforms and address functional and operational incidents

• Diagnose and resolve issues reported in internal software and tools

• Guide departments in the proper use of technological tools

• Document addressed requirements and implemented solutions

• Escalate cases that require intervention from specialized teams

• Maintain communication with internal users regarding the status of their requests

• Ensure an adequate service experience for the company's departments

⛳️ Requirements

• Technician, technologist, or professional in Systems Engineering, Telecommunications Engineering, Electronic Engineering, Computer Maintenance and Connectivity, or related fields

• 6 months of experience in technical support roles

• Experience in user incident management and resolution

• Experience in requirement management in corporate or academic environments

• Essential knowledge in WordPress support

• Experience in help desk environments, providing support and assistance to users

🏝️ Benefits

• 100% remote work

• Learning contract

• A team that is committed to real learning and growth

• An environment where innovation and collaboration are part of daily life

• Benefits, Well-being, and Balance plan

• Support for continuous learning and professional and personal growth

• An inclusive and diverse work environment

• Culture of excellence

• Happiness experiences for employees and their families