IT Service Desk Analyst – German, English

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Deliver IT assistance to ALDI team members in the United States, Australia, and Europe through phone and email support from the Budapest office and remote work.

• Diagnose and strive to resolve IT issues related to software, hardware, and network systems.

• Document, monitor, and follow up on incidents and requests utilizing ServiceNow.

• Collaborate with training, quality assurance, and expert teams.

• Install software and conduct data backups via remote access.

• Evaluate new hardware and software for compatibility and performance.

⛳️ Requirements

• Proficient intermediate or higher English written and verbal communication skills.

• Proficient intermediate or higher German written and verbal communication skills.

• Willingness to work in shifts (24/7), including weekends and public holidays.

• Enthusiasm for learning and adapting to new changes and IT solutions.

• Customer-oriented with strong communication capabilities.

• High standards regarding personal work quality.

• Excellent problem-solving skills.

• Team-oriented with a positive mindset.

• High school diploma or equivalent education.

🏝️ Benefits

• Additional shift compensation for working outside regular hours, on weekends, and during public holidays.

• Competitive salary and benefits package.

• Possibility to work from home.

• Comprehensive training initiatives.

• Opportunities for professional growth and development.

• Support for achieving a healthy work-life balance.

• Career progression opportunities.

• Chance to engage in international projects with travel options.

• Modern working environment.

• Stable, long-term employment opportunity.

• Conveniently located workplace accessible via public transport.