IT Service Desk Analyst – 6 month contract

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the initial remote point of contact for IT across global offices

• Address incidents and service requests via the ticketing system

• Deliver primarily written IT assistance, with occasional phone calls and online meetings

• Diagnose issues related to Microsoft 365, devices, and access

• Manage first- and second-line tickets

• Troubleshoot Windows 11, Microsoft 365, Teams, SharePoint, and OneDrive

• Administer accounts, mailboxes, licenses, and access within Microsoft 365 and Entra ID

• Provide remote support to users and devices through authorized remote-support tools

• Maintain clear documentation and knowledge articles

• Escalate complex issues with comprehensive context

• Ensure ticket progression aligns with agreed service levels

• Collaborate with local IT team members for on-site hands-on tasks

⛳️ Requirements

• Relevant IT qualification

• Minimum of three years of applicable remote IT support experience

• Practical knowledge of Microsoft Office, Microsoft 365, Windows 11, Virtual Desktop Infrastructure (VDI), Active Directory, Microsoft Entra ID, printer queues, and server-based user management

• Hands-on experience with Microsoft Intune for support and troubleshooting

• Methodical, service-oriented mindset

• Strong written and verbal English skills are essential

• Familiarity with ITIL, PowerShell, Intune application packaging, Windows Autopilot, routers and switches, Apple Business Manager, and Samsung Knox is a plus

• Adequate high-speed and stable fiber internet connection for home-working location

🏝️ Benefits

• 6-month contract with the possibility of renewal upon completion

• Fully remote work-from-home setup

• Daily overlap with European working hours

• Clear pathways for advancement towards senior service desk, team lead, or specialist positions

• Local employment through an Employer of Record arrangement