IT Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take complete ownership of the SCMDSO account, encompassing program P&L, revenue forecasting, cost and margin management, invoicing precision, and monthly financial reporting.

• Act as the executive representative of TISTA to VA Product Line leadership, fostering trusted advisor relationships.

• Lead, mentor, and develop team members, focusing on performance management, career development, retention strategies, and succession planning.

• Oversee subcontractor performance, workshare, small business participation targets, and executive escalation processes.

• Engage in domain reviews, program management assessments, corporate risk evaluations, and leadership discussions.

• Enhance CPARS outcomes by managing customer perceptions, addressing issues, and documenting performance evidence.

• Identify, shape, and seize opportunities for account growth.

• Collaborate with Business Development and Capture teams on VA and federal health initiatives, proposals, oral presentations, technical challenges, and customer discovery.

• Create and sustain a 12- to 24-month account growth strategy and pipeline.

• Build relationships across VA OIT, VHA Supply Chain, and enterprise programs.

• Contribute customer insights, lessons learned, and winning themes to capture and past-performance databases.

• Recruit, interview, and onboard base-team and surge Scrum Team personnel.

• Develop a bench and reach-back network of VA supply chain and OEM talent.

• Advocate for TISTA's culture, values, and employee engagement through individual meetings, skip-levels, and retrospectives.

• Ensure team members complete corporate and VA TMS training and fulfill background investigation, PIV, and Rules of Behavior obligations.

• Serve as a corporate practitioner and coach for TISTA's SAFe Agile and DevSecOps delivery model.

• Function as the executive sponsor and customer-facing representative for TISTA's AI SDLC accelerator.

• Contribute to VA supply chain thought leadership via white papers, conference presentations, and industry involvement.

• Support process enhancement, quality management system audits, CMMI or ISO assessments, and peer reviews.

⛳️ Requirements

• Minimum of 12 years of IT program/project management experience.

• At least 5 years managing large federal IT services contracts exceeding $10M annually as a Program Manager.

• A minimum of 5 years leading Agile/SAFe DevSecOps delivery teams of over 100 FTEs across multiple concurrent products.

• Proven experience with VA OIT programs (VIP, PLM Playbook, VA PARS, TRM, ATO/A&A processes).

• Experience overseeing multi-vendor teaming arrangements and subcontractor performance.

• Experience in delivering task orders with CLIN-based deliverables and QASP-driven performance management.

• Proficient in Jira, GitHub, ServiceNow, SharePoint, and MS Project.

• Familiarity with SAFe PI Planning, Scrum of Scrums, and ART coordination.

• Expertise in developing Integrated Master Schedules and managing dependencies.

• Strong skills in risk/issue management and POA&M tracking.

• PMP certification is mandatory.

• SAFe Agilist (SA), SAFe Program Consultant (SPC), or an equivalent SAFe certification is required.

• Previous experience supporting VHA Supply Chain/Logistics, IFCAP, AEMS/MERS, VALIP, Nuvolo/ServiceNow, or EHRM/FMBT integration programs is preferred.

• Familiarity with AI-assisted SDLC tools and governance is preferred.

• PgMP or PMI-ACP certification is preferred.

• ITIL 4 Foundation certification is preferred.

• CISSP or Security+ certification is preferred.

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field is required.

• Capability to sit and work at a computer for extended periods.

• Willingness to travel CONUS as necessary.

🏝️ Benefits

• Comprehensive healthcare benefits above industry standards.

• Options for remote work.

• Paid time off.

• Opportunities for training and certification.

• Healthcare Savings Account (HSA).

• Flexible Savings Account (FSA).

• Paid life insurance coverage.

• Short-term disability benefits.

• Long-term disability benefits.

• 401(k) matching program.

• Tuition reimbursement assistance.

• Employee Assistance Program available.

• Paid holidays.

• Military leave provisions.

• Additional compensation options, including bonuses, may be offered.