IT Operations Specialist I

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver IT assistance to the APAC and EMEA regions while working remotely from India.

• Set up and deploy Windows and macOS endpoints along with peripherals.

• Provide support to both on-site and remote employees regarding application, hardware, account, and process-related issues.

• Diagnose issues related to hardware, software, and user operations.

• Install, configure, repair, and maintain computers, telephones, peripherals, and software.

• Execute advanced troubleshooting and investigate technical challenges.

• Manage IT support tickets and oversee the work queue.

• Ensure that network operations adhere to regulatory standards.

• Configure and oversee servers, storage systems, and networking equipment.

• Implement data backup strategies for on-premises, datacenter, and cloud environments.

• Engage in change control, annual audits, and provide evidence for policy compliance.

• Conduct employee training on security, including phishing and malware simulations.

• Oversee onboarding and offboarding processes, including account management and hardware deployment/recovery.

• Maintain inventory of computer hardware/software and manage assets.

• Utilize patch management systems to apply updates for applications and operating systems.

• Generate audit reports for server environments to ensure compliance.

• Review, create, and update documentation as needed.

• Participate in after-hours and weekend on-call support rotations.

• Take part in enterprise-wide IT projects and initiatives.

⛳️ Requirements

• At least 5 years of experience in a Desktop Support or system administration role serving over one hundred users.

• Experience in supporting a Microsoft Windows/MacOS desktop environment.

• Proficient in Active Directory and PowerShell scripting for account and permissions management.

• Familiarity with endpoint management tools, client automation software such as SCCM, ITSM tools, and other system management technologies.

• Experience with Windows Active Directory and domain environments.

• Excellent interpersonal, verbal, and written communication abilities.

• Capability to work independently and collaboratively across all levels and areas of the organization.

• Process-oriented mindset with a proven track record in technical customer support.

• Ability to collaborate and communicate effectively with IT teams and subject matter experts.

• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.

• Exceptional customer service and interaction skills.

• Skill in identifying and resolving issues promptly while gathering, analyzing, and documenting information.

🏝️ Benefits

• Remote work opportunity based in India.

• Full-time employment status.

• Involvement in an on-call schedule, providing after-hours and weekend support.