IT Operations Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of the corporate SaaS ecosystem, ensuring its reliability, security, and cost-effectiveness.

• Collaborate closely with Engineering, QA, Support, BI, Legal, and Finance teams.

• Oversee Jira and Confluence spaces, including workflows, permissions, notification settings, custom fields, and Jira Automation.

• Manage Zendesk triggers, routing rules, macros, and integrations with internal backend services and APIs.

• Administer repositories and CI/CD systems such as GitLab and Bitbucket, managing access keys, permissions, forks, and task-tracker integrations.

• Integrate and configure additional corporate software as needed.

• Conduct automated onboarding and offboarding processes and audit inactive accounts.

• Apply least-privilege principles when assigning roles and permissions.

• Generate, track, and rotate tokens, API keys, and service accounts effectively.

• Administer infrastructure security tools and contribute to the IT Security Policy, Incident Management Plan, and IT Risk Plan.

• Communicate security rules to employees and conduct initial onboarding on corporate services.

• Support the rollout of AI assistants including Cursor, Claude Code, Codex, MCP, and relevant plugins.

• Monitor AI token usage and quotas, establishing rules to prevent data leaks and protect proprietary code.

• Manage developer accounts in App Store Connect, Google Play Console, and Amazon App Store, overseeing verifications and addressing policy violations.

• Handle SaaS payments, compliance checks, invoices, and subscriptions efficiently.

• Maintain the approved software registry and allocate costs to projects in coordination with Accounting.

• Negotiate vendor pricing, license plans, and review contracts, offers, and license agreements.

⛳️ Requirements

• 2–3+ years of experience as an IT Operations Specialist, Corporate Systems Administrator, SysOps, or a similar role.

• Practical experience with centralized SaaS administration, IAM, and workflow automation.

• Strong expertise in Jira and Confluence.

• Familiarity with Zendesk and its API integrations.

• Proficient in repository and CI/CD administration (GitLab, Bitbucket, or similar platforms).

• Experience in creating onboarding and offboarding processes and managing secrets securely.

• Background in administering infrastructure security tools and basic knowledge of InfoSec standards.

• Understanding of AI assistants and MCP within development workflows.

• Experience with app store developer accounts and financial and tax procedures related to SaaS payments.

• Excellent troubleshooting abilities and capacity to maintain focus under pressure.

• Systems thinking and attention to detail, particularly regarding legal documents.

• Proven experience collaborating with cross-functional teams.

• Proficiency in English at an Upper-Intermediate (B2) level or higher.

• Nice to have: experience with SSO/identity providers (Okta, Google Workspace, Azure AD).

• Nice to have: scripting skills (Python, Bash) for automation purposes.

• Nice to have: experience with MDM or device management.

• Nice to have: experience with FinOps or SaaS spend-management tools.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Flexible working hours to accommodate your schedule.

• Options for remote or office-based work.

• Opportunities for career advancement and professional development.

• A fun and inclusive company culture that values diversity and creativity.