IT Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of daily IT operations, which includes providing end-user support, managing devices, and troubleshooting for a distributed workforce.

• Ensure swift resolution of IT-related issues while maintaining strong service level agreements (SLAs) and achieving high employee satisfaction.

• Oversee the onboarding and offboarding processes, which entails provisioning and deprovisioning systems and access.

• Participate in on-call and after-hours support as required for critical incidents and urgent business demands.

• Manage and enhance Google Workspace, Microsoft Entra, MS Office, Slack, Zoom, and endpoint management tools.

• Maintain reliability, performance, and uptime for all internal tools.

• Collaborate with the Compliance team to enforce IT security policies and best practices.

• Assist with SOC 2 and other audits by providing necessary documentation, controls, and ensuring system integrity.

• Guarantee secure device management, data protection, and access controls.

• Confirm that systems and processes comply with security and regulatory requirements for highly regulated industries.

• Develop and scale IT processes and workflows effectively.

• Automate repetitive tasks to enhance efficiency.

• Standardize processes related to onboarding, asset management, and support.

• Manage relationships with IT vendors, licenses, subscriptions, and oversee asset inventory.

• Optimize tools and reduce support costs.

• Collaborate with HR/People Ops on onboarding and offboarding activities.

• Work alongside Compliance, Engineering, DevOps, and Operations teams to address tooling, access, and infrastructure needs.

• Provide support to global teams across various time zones and regions.

⛳️ Requirements

• 5–8+ years of experience in IT Operations, IT Support, or Systems Administration.

• Proven experience managing IT in a fast-paced, SaaS, or remote-first environment.

• Hands-on administrative experience with Google Workspace, Azure AD, MS 365, endpoint management tools like Jamf, Kandji, or Intune, and ticketing systems such as Jira, Zendesk, or ServiceNow.

• Strong comprehension of IT security best practices and access management protocols.

• In-depth knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other internationally recognized security and privacy frameworks.

• Demonstrated ability to maintain IT controls and assist with internal and external audits.

• Experience working within highly regulated industries such as healthcare, financial services, insurance, or government sectors.

• Proven experience supporting distributed and global teams.

• Organized and detail-oriented with excellent execution capabilities.

• Comfortable operating in a dynamic, evolving, and global context.

• Collaborative and service-oriented with exceptional communication skills.

• Proactive in identifying potential issues before they escalate into problems.

🏝️ Benefits

• Full-time remote work.

• Equal opportunity employer committed to fostering diversity in the workplace.