IT Operations Manager

This is a fully remote position, open to applicants in Portugal, +3 more countries.

📋 Description

• Take ownership of team equipment and oversee processes from onboarding to offboarding.

• Develop tools and standards that facilitate effective work practices.

• Ensure preparedness for regulators, auditors, and partners.

• Proactively identify and rectify compliance gaps before they become requirements.

• Collaborate with product teams from the initial specification stage to product launch.

• Guarantee that new features are implemented correctly from the outset.

• Manage the team’s roadmap and set priorities.

• Deliver results swiftly while maintaining high standards.

• Regularly review both internal and partner operations.

• Propel operational enhancements through to completion.

• Report directly to the Executive Committee (ExCo).

• Work collaboratively across all teams, including product and human resources.

⛳️ Requirements

• Proven experience working within or alongside product teams.

• Capability to interpret specifications, challenge designs, and communicate effectively with engineers.

• Outstanding attention to detail and a strong commitment to task completion.

• A quantitative and structured approach to prioritization, ownership, and reporting.

• Discretion and sound judgment when dealing with sensitive information.

• Ability to take initiative and embody a founder's mindset.

• Proficiency in English.

• Over 3 years of experience in operations, product management, or risk (highly preferred qualification).

• Background in fintech, neobanking, or a rapidly growing consumer application (highly preferred qualification).

• Practical experience managing company-wide device, identity, or access tools (highly preferred qualification).

• Familiarity with audit or certification frameworks like ISO 27001, SOC 2, or DORA (highly preferred qualification).

🏝️ Benefits

• Stock options.

• Access to the best technology for your role.

• 25 days of paid holiday (excluding bank holidays).

• Competitive salary.