This is a fully remote position, open to applicants in Peru.

📋 Description

• Address and resolve incoming IT service desk requests in Jira concerning hardware, software, or user access challenges.

• Aid in diagnosing and fixing end-user device problems on both macOS and Windows platforms.

• Assist with the setup, imaging, and distribution of laptops and peripherals.

• Help provision accounts and configure systems for new employees.

• Support the removal of access and collection of equipment for employees who are leaving.

• Maintain precise records of IT assets, including tagging, documentation, and regular audits.

• Contribute to and enhance troubleshooting guides, FAQs, and process workflow documentation.

• Support initiatives for system enhancements, automation, and infrastructure upgrades.

• Engage in various tasks and projects that support the IT Operations team.

⛳️ Requirements

• Currently enrolled in or recently graduated from a degree or technical program in Computer Science, Information Technology, or a related discipline.

• Familiarity with both macOS and Windows operating systems.

• Basic knowledge of networking, device configuration, and troubleshooting techniques.

• Exposure to cloud-based tools like Google Workspace.

• Enthusiasm for learning about IT ticketing systems, MDM platforms, and automation technologies.

• Strong problem-solving skills and organizational capabilities.

• Excellent communication and interpersonal abilities.

• Reliable, proactive, and eager to learn in a dynamic environment.

• Experience working with Claude or similar large language model tools is essential; candidates should be adept at utilizing AI to boost productivity, research, and communication.

• Basic understanding of IT security principles and best practices.

• Familiarity with Jira or comparable ticketing systems.

• Aspiring to build a career in IT Operations.

• Trustworthy and capable of managing sensitive information and access with care and integrity.