IT Operations – Identity Access Analyst

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Manage the Joiner-Mover-Leaver cycle (onboarding, role changes, and offboarding) in collaboration with the People team, and advance its automation.

• Oversee users, groups, roles, and policies by applying the principle of least privilege and RBAC, while keeping the roles and permissions matrix up to date.

• Handle privileged and temporary access with approval, traceability, and expiration, including access to AWS through AWS IAM Identity Center.

• Integrate applications into SSO (SAML 2.0 and OIDC), configure automatic provisioning (SCIM), and define MFA and conditional access policies.

• Conduct periodic access reviews and prepare technical evidence for audits and ISO 27001 certification.

• Address level 1 and 2 support tickets in Jira within the defined SLAs.

• Execute technological onboarding and offboarding: configure devices, create and revoke accounts, and recover assets.

• Manage macOS and Windows devices with JumpCloud (encryption, patches, remote lock and wipe) and maintain the IT asset inventory.

• Monitor identity and endpoint alerts in Sophos Taegis and assist in responding to compromised accounts or phishing incidents.

• Automate repetitive tasks using scripts, the JumpCloud API, and integrations.

• Report to the CISO and collaborate with People, Engineering, Compliance, and Legal teams.

⛳️ Requirements

• Degree in Systems Engineering, Computer Science, or related fields.

• 2 to 4 years of experience in IT support, IT operations, or identity and access management.

• Hands-on experience managing an IdP (JumpCloud, Okta, Entra ID, or Google Workspace).

• Experience integrating applications via SSO (SAML or OIDC) and configuring MFA.

• Knowledge of cloud IAM, particularly AWS IAM Identity Center (AWS SSO).

• Experience in onboarding and offboarding processes as well as handling tickets within SLAs.

• Experience with endpoint management and security tools.

• Basic knowledge of databases and scripting (Python, Bash, or PowerShell).

• Technical reading proficiency in English.

• Specific experience with JumpCloud, Entra ID, Active Directory, or Jira.

• Certifications such as JumpCloud Core, Okta Certified Administrator, Microsoft SC-300, or CompTIA Security+.

• Experience in fintech or regulated industries, or supporting ISO 27001 or SOC 2 audits.

• Experience integrating systems with the IdP for automating onboarding and offboarding.

🏝️ Benefits

• 35 days of annual vacation.

• Unlimited days off.

• 100% remote work from LATAM.

• Direct impact on building the Cybersecurity function of a growing fintech.