IT Operations Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the internal IT operations at gaiia, overseeing the entire function from start to finish.

• Manage SaaS tools, which includes handling users, groups, licenses, billing, and settings.

• Control access and permissions, process access requests, maintain SSO and Google Groups, and ensure a least-privilege, auditable access model.

• Oversee the IT aspects of onboarding and offboarding processes, including provisioning, revocation, and evidence collection.

• Manage the laptop fleet, including Rippling MDM and Apple Business Manager, security settings, application deployments, OS updates, troubleshooting, wipes, and buybacks.

• Provide first-line internal helpdesk support for issues such as locked laptops, SSO problems, and other challenges faced by teammates.

• Assist with security and compliance matters, including SOC 2 evidence, access reviews, device compliance, vendor inventory in Drata, and annual IT policy reviews.

• Develop workflows, AI capabilities, autonomous agents, and other automation solutions that transform recurring requests into self-service experiences.

• Report directly to the CTO.

• Collaborate closely with Engineering Leadership and the Platform squad on security and compliance issues.

• Document IT systems and processes, covering purchase-to-managed-device workflows and audit references.

⛳️ Requirements

• A minimum of five (5) years of experience in IT administration or IT operations, preferably within a remote-first SaaS organization.

• Proven experience in creating real workflows using tools such as Zapier, n8n, Slack Workflow Builder, or Retool.

• Comfortable working with APIs, webhooks, and light scripting.

• Hands-on experience managing macOS devices using Rippling, Jamf, Kandji, or similar tools.

• Familiarity with Apple Business Manager.

• Strong administrative skills with Google Workspace, including SSO/SAML and user groups.

• Solid administration experience with Slack, Notion, and password management tools.

• Daily use of AI tools; capable of setting up MCPs and creating AI skills and workflows.

• A security-first mindset and professionalism when handling high-trust administrative access.

• A service-oriented and collaborative approach, with clear and patient communication for both technical and non-technical team members.

• Ownership mentality, with the ability to bring clarity to ambiguous problems and document developed systems.

• Nice-to-have: experience in cybersecurity.

• Nice-to-have: familiarity with compliance frameworks and tools such as SOC 2, ISO 27001, Drata, or Vanta.

• Nice-to-have: background in software QA.

• Nice-to-have: experience in software development.

🏝️ Benefits

• Flexible 25 days of vacation time.

• Stock Options Plan.

• Group Insurance coverage.

• Telemedicine services.

• Life and Health Spending Accounts.

• Group Retirement Savings Plan (RRSP).

• Flexible working hours.

• Fully remote work environment.

• Accessible technologies and accommodations for disabilities during the application process.