IT Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the execution of onboarding, offboarding, and technology procurement processes for 50 to 60 clients.

• Maintain comprehensive documentation for IT operations procedures and policies, including a tailored IT Operations Playbook for each client.

• Enhance existing IT operations systems and workflows for improved efficiency.

• Collaborate with client points of contact to ensure effective communication and streamlined processes across IT, Operations, and HR.

• Address IT operations support request tickets through email, Slack, and the ticketing system.

• Record client requests, monitor progress to resolution, identify recurring issues, and uphold high standards of customer service.

• Manage administrative IT requests concerning onboarding, offboarding, and technology procurement.

• Co-facilitate client data security training in partnership with Personified staff.

• Undertake additional responsibilities as required.

• Report directly to the IT Operations Manager.

⛳️ Requirements

• Minimum of 2 years of experience in a customer-facing role.

• Demonstrated history of delivering exceptional customer experiences.

• Highly organized, responsive, and detail-oriented.

• Comfortable engaging with clients and their teams via email, Slack, and virtual meetings.

• Self-motivated and an effective team player.

• Quick to learn new systems and technical concepts.

• Capable of offering suggestions to enhance existing operational workflows and processes.

• Exceptional customer service skills.

• Ability to prioritize and complete tasks in a dynamic, fast-paced environment.

🏝️ Benefits

• Flexible remote work environment.

• Healthcare packages supported by Personified.

• Optional 401K with contributions matched by Personified.

• Cell phone stipend provided.

• Annual learning and development stipend.