IT Operations Analyst

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Develop, manage, and continuously enhance UpGuard’s technology platform.

• Take ownership of the corporate technology lifecycle, encompassing identity management, endpoints, SaaS, and service operations.

• Streamline repetitive tasks and implement operational processes.

• Oversee Google Workspace, Okta or a similar Identity Provider (IdP), and Mobile Device Management (MDM) across a predominantly macOS and ChromeOS environment.

• Manage SaaS administration, lifecycle management, asset oversight, endpoint compliance standards, and joiner–mover–leaver protocols.

• Operate and refine Cloudflare Zero Trust across Zero Trust Network Access (ZTNA), Secure Web Gateway, DNS filtering, tunnels, and policies for identity- and device-aware access.

• Ensure secure access to internal applications and services while addressing connectivity and access challenges.

• Develop internal tools leveraging REST APIs, Python, Apps Script, Terraform, n8n, and AI-assisted workflows.

• Oversee incident, problem, and change management processes, service catalog, knowledge base, service metrics, capacity planning, and operational readiness.

• Define and enhance service operations methodologies.

• Maintain zero-touch provisioning, endpoint compliance, fleet health, monitoring, reporting, SaaS governance, and self-service capabilities.

• Implement and sustain security measures, strengthen endpoints, support security incidents, mitigate operational risks, and uphold current baselines.

⛳️ Requirements

• Proven experience managing Google Workspace or Microsoft 365, an identity provider such as Okta or Entra, and MDM at an organizational level.

• Familiarity with SSO, SAML, SCIM, DNS, and certificates.

• Practical experience with ZTNA, Secure Web Gateway, or contemporary network access controls.

• Capable of taking charge of an existing Cloudflare Zero Trust implementation, diagnosing issues, and enhancing its functionality.

• Proficient in coding with Python, Apps Script, or similar languages.

• Confidence in working with REST APIs.

• Experience developing internal tools that effectively eliminate repetitive tasks.

• Knowledge of macOS at scale, zero-touch provisioning, and endpoint compliance standards.

• Experience managing incident and change processes, defining metrics, and creating valuable documentation.

• Comfortable with endpoint hardening, identity security, DNS, certificates, secure network access, and evaluating risk trade-offs.

• A mindset focused on process improvement.

• Willingness to undergo a national police history check and reference checks prior to commencing work.

🏝️ Benefits

• Monthly Lifestyle subsidy to support financial, physical, and mental wellness.

• Work-from-home setup allowance.

• $1500 USD annual allowance for Learning & Development.

• Annual leave/PTO in addition to two extra UpGuardian leave days.

• 18 weeks of paid Parental Leave.

• Personal Leave Allowance, which includes sick leave and carer’s leave.

• Fully remote working environment without mandatory office attendance.

• High-spec laptops provided.

• Paid subscriptions for generative AI tools.

• Comprehensive health insurance coverage.