IT Manager

This is a fully remote position, open to applicants in Alabama, +18 more states.

📋 Description

• Oversee internal technology operations and manage a small team, reporting directly to the CISO.

• Take full responsibility for the IT function, encompassing budgeting, vendor management, hiring, internal platforms, and assigned security and compliance measures.

• Direct the help desk services for a distributed workforce located in Washington, USA, Ahmedabad, India, and remote employees around the globe.

• Administer Microsoft 365, which includes Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Purview, and Defender.

• Oversee identity and access management, including onboarding, offboarding, access modifications, group and role design, as well as privileged access controls.

• Manage endpoint procurement, establish build standards, configuration, patching, recovery, and disposal processes.

• Oversee vendor relations, contracts, licensing, and assets, including renewals and conducting third-party risk assessments.

• Ensure business continuity for internal systems through backup procedures, restore testing, and documented recovery expectations.

• Lead security operations, which involve vulnerability monitoring and remediation, logging, and incident response activities.

• Drive upgrades, improvement initiatives, and maintain documentation.

• Manage security and compliance controls that support ISO 27001, SOC 2 Type II, HIPAA, and GDPR standards.

• Govern access, permissions, acceptable use policies, and the utilization of internally developed AI tools.

• Support and manage an internal platform dedicated to help desk services, IT functions, and user-developed applications.

• Empower end users to securely develop and operate applications and deploy them to their teams.

• Assist in shaping the future direction of the internal platform.

• Encourage responsible adoption of AI, AI-based tools, and applications created by employees.

⛳️ Requirements

• Must reside in Alabama, California, Colorado, Georgia, Iowa, Maryland, Michigan, Minnesota, Mississippi, Missouri, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington.

• Demonstrated progressive IT experience with increasing responsibilities.

• Proven experience in managing small teams, vendors, projects, and technical groups.

• Familiarity with supporting corporate IT infrastructure and business applications.

• Experience in leading system implementations, migrations, upgrades, and operational enhancements.

• Proficient in Microsoft 365 administration.

• Knowledge of ISO, SOC, and GDPR is essential.

• Experience in implementing generative AI or automation solutions.

• Background in running technology operations and managing a small team in a compliance-focused environment.

• Proficiency in at least one formal control framework.

• Identity-centered approach: least privilege, scoped access, and risk reduction.

• Hands-on experience with contemporary AI tools and a keen interest in their evolution.

• Expertise in Microsoft 365 administration, including Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Purview, and Defender.

• Familiarity with infrastructure as code, version control, and repeatable deployment practices.

• A Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field is highly preferred.

🏝️ Benefits

• Health insurance.

• Flexible spending account.

• Life insurance.

• Disability insurance.

• Paid time off.

• Retirement plan investing.