IT Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform the current helpdesk and system administration team from a reactive support model to a proactive, process-oriented internal service organization.

• Guide and mentor the IT team while recognizing career aspirations, strengths, skill gaps, and coaching possibilities.

• Take ownership of the IT project roadmap, prioritization framework, and cross-departmental IT initiatives.

• Develop reliable, automated, and audit-compliant employee onboarding and offboarding processes.

• Evaluate helpdesk Service Level Agreements (SLAs), ticket workflows, project intake methods, productivity and quality metrics, and Objectives and Key Results (OKRs).

• Identify workflow bottlenecks, documentation deficiencies, and automation possibilities.

• Formulate and implement a 6–12 month improvement plan.

• Oversee migrations, security enhancements, and system deployments.

• Manage 2–3 vendor partnerships and make informed, data-driven decisions regarding vendor evaluations and risks.

• Take charge of the company's application authentication policy and establish access management standards.

• Create disaster recovery plans for essential systems.

• Establish Key Performance Indicators (KPIs) for onboarding and offboarding efficiency and accuracy.

• Convey complex migrations and roadmap priorities throughout the organization.

• Position IT as a proactive cross-functional collaborator that supports company-wide initiatives.

⛳️ Requirements

• Documented examples from your career that showcase your ability to succeed in this role.

• Experience in building systems, fostering alignment, and generating significant impact at scale.

• Capability to lead and mentor individuals.

• Willingness to take ownership of projects and roadmaps.

• Expertise in process design and operational consistency.

• Security-focused systems thinking.

• Ability to create automated, reliable, and audit-compliant onboarding and offboarding processes.

• Self-motivated with a proven history of achieving excellent results.

• Openness to travel up to 15 days per year; senior management and leadership teams may travel up to 35 days per year.

🏝️ Benefits

• Opportunities for professional development.

• Incentive stock options (ISOs).

• Comprehensive medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible paid time off (PTO).

• 401(k) matching program.

• Volunteer time off.

• Employee Resource Groups.

• Generous professional development initiatives.

• Designated annual time off dedicated to learning and growth.

• Remote-first work policy.

• Required all-company meetings held several times a year.

• Necessary team travel as required.

• Practical AI training with established guidelines for responsible experimentation.