IT Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of daily IT operations, user lifecycle management, and identity and access management for a growing distributed team.

• Act as the primary technical resource and main point of contact for all IT and security-related issues.

• Report directly to the CISO and collaborate closely as their key operational partner on access and security matters.

• Provide Tier 1-3 technical support and address tickets within established SLAs.

• Assist Windows and macOS users with hardware, operating systems, applications, connectivity, printing, email, software, and access challenges.

• Keep documentation, records of common issues, resolutions, and internal how-to guides up to date.

• Oversee onboarding and offboarding processes, including training, account provisioning, device setup, and access management.

• Perform access reviews, assign roles and permissions, enforce least privilege principles, and maintain access records.

• Support SSO configuration and troubleshoot access to SaaS applications.

• Administer Microsoft Intune and Microsoft 365 for a remote multi-OS device fleet.

• Enforce endpoint security policies covering encryption, patching, and compliance.

• Deploy, monitor, and manage Microsoft Defender.

• Handle device logistics, inventory, procurement recommendations, and hardware lifecycle management.

• Manage Google Workspace users, groups, and settings.

• Maintain and troubleshoot core SaaS tools.

• Collaborate with the CISO on access-related security requests and remediation efforts.

• Oversee endpoint and identity security operations.

• Develop and enhance scalable IT processes and documentation.

⛳️ Requirements

• 7+ years of IT support/operations experience, including roles as a senior or sole IT resource.

• Experience in startup environments as a one-person IT department managing infrastructure, security, device management, IAM, and end-user support concurrently.

• Solid understanding of endpoint protection, identity/access security, encryption, patch management, and security best practices in a remote-first setup.

• Practical experience with Microsoft Defender, endpoint security, patch management, Microsoft Intune, and administration of Google Workspace.

• Proficient in supporting both Windows and macOS environments.

• Experience in managing IAM/access management strategy and the complete onboarding/offboarding process, including ticketing systems and working within SLAs.

• Knowledge of PHI and HIPAA regulations.

• Strong written and verbal communication skills, including the ability to explain technical issues to non-technical staff and represent IT to leadership.

• Customer service-oriented with the capacity to remain patient, empathetic, and reassuring.

• Willingness to ship, receive, and temporarily store company equipment at home.

• Ability to work independently, tackle ambiguous problems, and manage competing priorities in a remote setting.

• Must reside in the United States Eastern Time Zone.

🏝️ Benefits

• Annual paid holidays.

• Unlimited time off for full-time salaried employees after the 90-day introductory period.

• Three weeks of paid time off for full-time hourly employees after the 90-day introductory period.

• Medical insurance covering hospital, surgical, and prescription drug benefits.

• Dental insurance.

• Vision insurance.

• Stock option grant.

• Life insurance.

• Short-term and long-term disability insurance.

• 401(k) retirement plan.