IT Helpdesk Engineer – Corporate Services

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the primary point of contact for all incoming IT support requests through Jira Service Management.

• Record, categorize, and prioritize incidents and service requests in line with SLAs.

• Deliver remote assistance for Microsoft 365 applications, Windows 11, email, Teams, collaboration tools, laptops, peripherals, and mobile devices.

• Assist users with troubleshooting and keep them informed about ticket status.

• Resolve issues related to Microsoft Intune device enrollment, compliance, policies, app deployments, and Windows Autopilot.

• Execute Microsoft 365 administrative tasks such as user setups, permissions, and license assignments.

• Diagnose problems with Windows systems and endpoint configurations.

• Refer complex issues to senior technical staff and work together on solutions.

• Recognize recurring problems and suggest permanent solutions through effective problem management.

• Adhere to IT policies, security protocols, and industry best practices.

• Provide support for enterprise SaaS applications and services.

• Facilitate remote onboarding and offboarding processes for colleagues.

• Participate in minor infrastructure enhancement projects.

⛳️ Requirements

• Must be a legal resident of Poland.

• At least 5 years of experience in similar roles.

• Proficient in managing Microsoft 365 and Windows desktop environments in a remote work setting.

• Exceptional problem-solving and analytical capabilities.

• Strong proficiency in written and spoken English communication.

• Experience with automation tools and scripting languages, such as PowerShell.

• Practical experience managing Microsoft Intune for MDM and MAM.

• Background in managing small-scale internal projects and collaborating with external vendors.

• Familiarity with Microsoft Sentinel, Defender, and DLP is a plus.

• Experience overseeing Windows 365 Desktop environments.

• Knowledge of Microsoft Intune, Entra ID, Azure, Microsoft 365, SharePoint Online administration, and Defender ATP.

• Legally authorized to work in the country where the application is submitted.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Collaborative work environment that fosters growth and development.

• Fully remote working options.

• Equal opportunity employer.