IT Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee user provisioning and deprovisioning across all platforms, ensuring same-day processing for departures.

• Manage Microsoft 365, Entra ID, single sign-on, MFA enforcement, and conditional access policies.

• Conduct periodic access reviews and maintain documentation for administrative and privileged access.

• Administer the SaaS suite, which includes Microsoft 365, Salesforce, Salesloft, HubSpot, Zendesk, and Jira.

• Collaborate with the COO to support the AWS environment, focusing on IAM hygiene, monitoring, alerting, cost visibility, and routine operations.

• Manage DNS, domain registrations, and certificates.

• Take charge of backup, recovery, business continuity, and testing restores for internal systems.

• Procure, configure, deploy, and monitor laptops and mobile devices for a fully remote workforce.

• Oversee endpoint management and patching processes.

• Address internal support requests and manage IT onboarding and offboarding procedures.

• Recover, sanitize, and document device disposal when employees exit the organization.

• Enhance security and compliance by collecting evidence, maintaining control documentation, and updating policies.

• Assist with customer and prospect security questionnaires, ensuring technical answers are accurate.

• Regulate the use of AI tools, approved applications, and data handling protocols.

• Maintain documentation for cyber insurance attestations, completion of security training, and phishing simulations.

• Monitor security alerts, respond to issues, and escalate potential incidents as necessary.

• Act as the escalation point for critical after-hours outages related to Microsoft 365 and AWS.

• Maintain software inventory, track license usage, manage renewals, evaluate vendors, and oversee IT expenditures.

• Manage the IT budget and report significant changes to the COO.

• Document systems, configurations, procedures, runbooks, and self-service knowledge bases.

• Identify opportunities to automate manual IT tasks.

• Report directly to the Chief Operations Officer.

⛳️ Requirements

• A minimum of 4 years in IT administration or systems administration, with ownership of an environment rather than solely handling tickets.

• Proficient hands-on experience with Microsoft 365 and Entra ID, including SSO, MFA, and conditional access.

• Familiarity with AWS services, including IAM, EC2, S3, CloudWatch, and cost management strategies.

• Experience in endpoint management for a distributed, remote workforce.

• Background in supporting security and compliance initiatives, such as SOC 2, security questionnaires, access reviews, or a similar framework.

• Strong documentation practices.

• Ability to work independently in a small company while appropriately escalating issues when necessary.

• Effective communication skills with non-technical individuals.

• Preferred: Experience in Salesforce administration.

• Preferred: Knowledge of scripting or automation using PowerShell or Python.

• Preferred: Familiarity with Zendesk or Jira administration.

• Preferred: Previous experience at a company with fewer than 100 employees.

• Preferred: Exposure to the public sector or GovTech.

🏝️ Benefits

• Fully remote team and work environment.

• Same-day turnaround and response standards for internal support requests.

• Professional exposure to security and compliance programs.

• Opportunity to work with Microsoft 365, Entra ID, AWS, Salesforce, Salesloft, HubSpot, Zendesk, and Jira.

• Chance to automate manual IT tasks and develop internal systems.

• Involvement in vendor evaluations and implementations.