IT Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the operational rhythm of the IT Team, which includes sprint planning, daily standups, retrospectives, ticket management, and tracking of service level agreements (SLAs).

• Directly manage and cultivate the IT support team.

• Act as the primary technical escalation point for intricate troubleshooting, root-cause analysis, and the establishment of IT operational standards.

• Take ownership of enterprise identity and access management platforms, particularly Okta, covering RBAC design, group architecture, SSO and SCIM integrations, and lifecycle provisioning automation.

• Administer cloud collaboration platforms and mobile device management to guarantee compliance, zero-touch deployment, and strategies for macOS OS updates.

• Manage cloud telephony and collaboration tools such as Zoom, Zoom Phone, Slack, and Jira Service Management.

• Automate repetitive IT onboarding and access requests via self-service workflows.

• Create operational reporting dashboards for IT.

• Reconcile software licenses against the active headcount across SaaS applications.

• Collaborate with the Security team on access reviews, least-privilege enforcement, endpoint/email security tools, and gathering IT audit evidence.

• Implement and oversee AI capabilities within IT operations while ensuring compliance with standards.

• Partner with HR, Clinical, Commercial, and Engineering stakeholders on onboarding/offboarding processes, decision-making meetings, runbooks, and end-user FAQs.

⛳️ Requirements

• 5+ years of progressive experience in IT operations and systems administration, with direct people-management experience supervising, developing, and mentoring technical or support staff.

• Extensive technical expertise in enterprise identity administration, including RBAC design, SSO/SCIM integrations, and automation of provisioning workflows.

• Strong practical experience in managing macOS fleets (~400 endpoints) utilizing MDM and cloud collaboration platforms.

• Proven ability to develop operational reporting dashboards and structure data into actionable metrics for leadership concerning ticket execution, SLA tracking, and license utilization.

• Proficient in operating within regulated healthcare or compliance environments (HIPAA, SOC 2), including conducting access reviews and gathering audit evidence.

• Highly developed communication skills across functions and project delivery capabilities, with the ability to conduct decision-oriented meetings and create clear runbooks for both technical and non-technical staff.

• Experience or familiarity with administering cloud telephony (Zoom Phone IVR/queues), Jira Service Management, or CRM tools (Zoho) is preferred.

• Hands-on experience applying AI tools to operational workflows within a secure and compliant setting.

• Direct experience with Iru (Kandji) and Google Workspace is a plus.

🏝️ Benefits

• 401k with match

• Flexible PTO

• Paid holidays

• Paid service days

• 4 week paid sabbatical

• 12 week paid parental leave

• Health benefits starting on your first day

• Fully virtual work from home

• Periodic in-person retreats