IT Lead – Security

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of IT operations throughout the organization and act as the primary contact for all IT-related inquiries.

• Develop and enhance IT processes, documentation, and Standard Operating Procedures (SOPs).

• Manage company-wide SaaS licenses, access levels, integrations, and vendor relationships.

• Implement cost optimization strategies for IT and deliver hardware forecasts, budget analysis, and operational reports.

• Oversee and improve the company’s security framework, which includes risk assessments, remediation planning, SOC 2 readiness, security policies, identity and access management (IAM), incident response, audits, vulnerability assessments, security tools, endpoint protection, and training on security awareness.

• Administer Google Workspace, Slack, and other collaboration tools.

• Oversee identity-based access controls, SaaS permissions, integrations, endpoint and SaaS health, and the internal company intranet.

• Collaborate with Product and Engineering teams on access and security policies for the product cloud platform and controller connectivity.

• Provide technical assistance to employees in a fully remote environment utilizing both Mac and PC systems.

• Resolve issues related to hardware, software, networks, video conferencing, and access; manage ticket resolution and create a self-service knowledge base.

• Handle IT onboarding and offboarding processes, including provisioning, access management, device setup, and secure decommissioning.

• Manage the hardware lifecycle, encompassing procurement, configuration, deployment, mobile device management (MDM), inventory, asset recovery, data wiping, redeployment, forecasting, and refresh cycles.

• Serve as the first dedicated IT professional, establishing direction and independently managing daily IT and security operations.

• Report directly to the VP of Business Operations.

⛳️ Requirements

• A minimum of 7 years of experience in IT operations, systems administration, and/or IT security, with a proven track record as the primary IT owner in a small or mid-sized organization.

• Experience in supporting a fully remote workforce.

• Proficient in the administration of SaaS and collaboration platforms such as Google Workspace and Slack.

• Strong understanding of both Windows and macOS environments.

• Hands-on experience with MDM tools (e.g., Jamf, Microsoft Intune, or Google endpoint management) for remote device provisioning and compliance.

• Practical knowledge of identity and access management, multi-factor authentication (MFA), endpoint protection, and Zero Trust principles.

• Familiarity with cybersecurity frameworks such as SOC 2, NIST CSF, or ISO 27001, along with experience in conducting or supporting security audits and risk assessments.

• Experience in managing IT vendors and budgets.

• Strong troubleshooting capabilities and excellent documentation practices.

• Exceptional communication skills: approachable, patient, and capable of clearly explaining technical concepts to non-technical colleagues and leadership.

• A proactive and inquisitive mindset, keeping up-to-date with new tools and taking the initiative to enhance team operations.

• Ability to independently manage multiple priorities in a fast-paced environment.

• Nice-to-have: experience in establishing an IT function or security program from the ground up at a startup or scaling company.

• Nice-to-have: experience leading SOC 2 readiness or a SOC 2 Type II audit.

• Nice-to-have: security certifications such as CompTIA Security+, CISSP, CISM, or equivalent.

• Nice-to-have: experience in evaluating or implementing EDR, SIEM, DLP, and collaborating with managed security service providers.

• Nice-to-have: knowledge of network security, VPN configuration, Microsoft 365 administration, and internal knowledge bases.

🏝️ Benefits

• Company-provided cell phone and laptop

• Medical, Dental, and Vision Insurance

• 401(k) retirement plan

• Flexible time off plus 14 paid holidays (including your birthday!)

• Work-from-home stipend to support your remote setup

• Remote-first work environment that promotes work-life balance and autonomy

• Company-provided equipment

• Join a high-performing, mission-driven team engaged in meaningful work

• And much more!