IT Helpdesk Engineer – Corporate Services

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Serve as the initial point of contact for incoming IT support requests via Jira Service Management.

• Record, categorize, and prioritize incidents and service requests in alignment with SLAs.

• Offer remote assistance for Microsoft 365 applications, Windows 11, email, Teams, collaboration tools, laptops, peripherals, and mobile devices.

• Assist users through troubleshooting processes and provide clear communication regarding ticket status.

• Diagnose issues related to Microsoft Intune device enrollment, compliance, policies, app deployments, and Windows Autopilot.

• Execute Microsoft 365 administrative tasks, including setting up users, managing permissions, and assigning licenses.

• Troubleshoot Windows systems and endpoint configurations effectively.

• Refer complex issues to senior technical personnel and collaborate on finding solutions.

• Recognize recurring problems and recommend permanent solutions through problem management strategies.

• Adhere to IT policies, security protocols, and best practices.

• Collaborate with team members in IT to support enterprise SaaS applications and services.

• Facilitate the remote onboarding and offboarding of new team members.

• Participate in small infrastructure enhancement projects.

⛳️ Requirements

• Must be a legal resident of Portugal to be eligible.

• Prior experience in a comparable role is mandatory.

• At least 5 years of experience in similar positions.

• Extensive hands-on experience supporting Microsoft 365 applications and infrastructure, Windows, Microsoft Intune, and common desktop software.

• Experience managing Microsoft 365 and Windows desktop environments in a remote work setting.

• Exceptional problem-solving and analytical abilities.

• Strong proficiency in written and spoken English communication, along with interpersonal skills.

• Familiarity with ITSM tools; knowledge of Jira Service Management is advantageous.

• Experience with automation tools and scripting languages, such as PowerShell.

• Practical experience managing Microsoft Intune for MDM and MAM.

• Experience overseeing small internal projects and collaborating with external vendors.

• Knowledge of security solutions such as Microsoft Sentinel, Defender, and DLP is beneficial.

• Experience managing Windows 365 Desktop environments.

• Proficient in Microsoft Intune, Entra ID, Azure, Microsoft 365, SharePoint Online administration, and Defender ATP.

• European citizenship or permanent residency in Portugal is required.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Collaborative environment that fosters your growth and development.

• Remote-first work culture.

• Fully remote working arrangement.

• Opportunity to engage in small projects aimed at improving infrastructure.