IT Helpdesk Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Log, categorize, and resolve first-line support tickets.

• Reset passwords and oversee user account management.

• Set up and troubleshoot laptops, email configurations, and software applications.

• Elevate complex issues with detailed notes.

• Maintain the accuracy and currency of knowledge-base articles.

• Diagnose, resolve, or escalate technology issues faced by staff.

• Ensure every ticket is progressed until resolution.

• Collaborate with a UK-based team utilizing modern, cloud-based tools.

⛳️ Requirements

• Previous experience in an IT helpdesk or technical support position.

• Familiarity with ticketing systems like Zendesk or Freshdesk.

• Proficient understanding of Microsoft 365 and Windows operating systems.

• Ability to communicate fixes clearly in written English.

• Access to a reliable laptop and a stable fiber internet connection.

• CompTIA A+ certification or an equivalent (preferred).

• Experience with Google Workspace administration (preferred).

• Knowledge of remote support tools such as TeamViewer (preferred).

• Must be South African talent working remotely from South Africa.

🏝️ Benefits

• Full-time, fully remote position.

• Work during UK hours, from 09:00 to 17:00 UK time (11:00 to 19:00 SAST).

• Comprehensive onboarding and ongoing support.

• Stable remote career opportunity with a UK employer.

• Work from home using your existing equipment.

• Support from the recruitment team from application through to your first day.