IT Communications and Vendor Specialist

This is a fully remote position, open to applicants in California, +6 more states.

📋 Description

• Develop and implement internal IT communication strategies for technology initiatives, software launches, and system enhancements.

• Compose, revise, and disseminate IT updates, service notifications, maintenance alerts, and executive summaries.

• Oversee IT communication platforms, including intranet sites, email distributions, and collaborative tools.

• Collaborate with IT stakeholders to craft messaging tailored to specific audiences.

• Ensure communications align with change management plans and schedules.

• Evaluate stakeholder communication requirements and formulate targeted messages to enhance awareness, adoption, and engagement.

• Assist with change impact evaluations, stakeholder assessments, and readiness reviews.

• Liaise with department heads, practice group leaders, and other relevant stakeholders.

• Monitor feedback, adoption metrics, and sentiment to refine messaging strategies.

• Uphold a consistent voice, tone, and brand identity in IT communications.

• Manage an IT communications schedule.

• Utilize data, feedback, and AI communication tools to enhance the effectiveness of communications.

• Maintain vendor inventory and documentation.

• Conduct monthly vendor business reviews.

• Track contract renewals, notice periods, expirations, license quantities, entitlements, usage, and renewal schedules.

• Oversee vendor onboarding and offboarding processes.

• Maintain a centralized repository for contracts, SOWs, amendments, and associated documents.

• Act as the primary day-to-day contact for vendor management inquiries and requests.

• Collaborate with IT teams regarding product roadmaps, release notes, and change notifications.

• Document procedures, templates, and checklists related to vendor management.

⛳️ Requirements

• Outstanding written communication abilities and capacity to produce refined, professional content under tight deadlines.

• Strong prioritization skills with the capability to manage multiple communication workflows concurrently.

• Experience with intranet content management systems and digital communication platforms.

• Ability to effectively collaborate with cross-functional teams, including IT leadership, attorneys, and administrative personnel.

• Analytical mindset with the capacity to propose data-driven enhancements.

• Organizational agility and adaptability in messaging to align with changing technology environments or business objectives.

• Discretion and professionalism in managing confidential or sensitive information.

• Exceptional attention to detail.

• Proven experience in supporting organizational change management efforts.

• High proficiency in Microsoft Office Suite, particularly Word, PowerPoint, and Outlook.

• Familiarity with Microsoft SharePoint and Teams.

• Experience with enterprise-level change management.

• Ability to simplify complex technical concepts for non-technical audiences.

• Understanding of contract lifecycle fundamentals, including renewals, SOWs, SLAs, and amendments.

• Bachelor’s degree in English, information technology, business administration, or a related field, or equivalent practical experience.

• 5+ years of professional communications experience in a technology or professional services context.

• Experience with AI productivity tools is preferred.

• Advanced proficiency with Smartsheet is preferred.

• Previous experience in a law firm is preferred.

🏝️ Benefits

• Highly competitive salary and benefits package.

• Overtime may be available.

• Discretionary year-end merit bonus based on performance.