IT Client Service Desk Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver prompt and professional IT assistance to clients through various communication channels.

• Record, monitor, and resolve incidents and service requests using ServiceNow, ensuring adherence to SLA standards.

• Diagnose technical problems and determine effective solutions or suitable escalations.

• Take full responsibility for support requests from initiation to resolution, ensuring outstanding customer service at all times.

• Maintain precise client records and profiles while adhering to GDPR regulations.

• Keep comprehensive records of interactions, updates, and resolutions within ServiceNow.

• Contribute to the development of knowledge base articles and support ongoing service enhancements.

• Foster strong working relationships with clients, internal teams, and external suppliers.

⛳️ Requirements

• Prior experience in Service Desk or IT Support roles.

• Familiarity with ServiceNow or similar IT Service Management (ITSM) tools.

• Strong skills in troubleshooting and problem-solving.

• Exceptional communication and interpersonal skills with a focus on customer satisfaction.

• Capability to prioritize tasks and manage multiple responsibilities in a dynamic environment.

• Keen attention to detail and a strong commitment to data accuracy.

• IT-related qualifications or certifications, such as ITIL Foundation or CompTIA A+, are advantageous.

• Experience in a logistics or supply chain setting is beneficial but not mandatory.

🏝️ Benefits

• A supportive and collaborative team atmosphere.

• Opportunities for technical skill development.

• Exposure to a diverse range of technologies.

• 14-month fixed-term contract.