IT and Security Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the organization's information security protocols and ensure the implementation of suitable security measures.

• Create and uphold plans, procedures, and escalation protocols for cybersecurity incident response.

• Coordinate security operations and incident responses with external technology providers.

• Assist in security assessments, tabletop exercises, and initiatives aimed at risk mitigation.

• Relay information regarding cybersecurity risks, incidents, and remediation actions to leadership.

• Cultivate relationships with Managed Service Providers (MSPs), cybersecurity monitoring service providers, and incident response firms.

• Oversee vendor performance, adherence to contractual obligations, and service coverage.

• Direct vendor selection processes, develop RFPs, evaluate proposals, and negotiate contracts.

• Identify chances to consolidate vendors, enhance software licensing, and decrease technology expenses.

• Manage contract renewals and brief leadership on decisions, costs, and risks.

• Administer Microsoft 365, Azure, networking, firewalls, endpoint management, licensing, and backup systems.

• Keep thorough documentation of technology systems, configurations, and procedures.

• Assist in cloud migration projects, infrastructure improvements, and cost management.

• Oversee hosting arrangements for essential business applications and facilitate system transitions.

• Collaborate with Product and Technology leadership on infrastructure and technology projects.

• Manage employee system access, including provisioning and removal during onboarding and offboarding.

• Spearhead the implementation of single sign-on across all company applications.

• Oversee software license assignments and access permissions.

• Manage requirements for cybersecurity insurance, including relationships with carriers and policy renewals.

• Work with vendors to ensure that security measures align with insurance coverage requirements.

• Act as the escalation point for complex, sensitive, or security-related employee IT issues.

• Collaborate with external IT providers to ensure timely resolution of technology issues.

• Provide direct IT support to employees when first-level support is unavailable.

• Partner with internal teams, leadership, and vendors to facilitate technology operations.

• Manage assigned projects, update on progress, and identify potential risks and obstacles.

⛳️ Requirements

• Over 5 years of progressive experience in IT.

• Hands-on expertise in administering Microsoft 365, Azure, networking, and endpoint management.

• Direct experience in managing Managed Service Providers (MSPs) and various technology vendors.

• Proven ability to lead vendor RFP processes, assess proposals, and negotiate contracts.

• Strong comprehension of cybersecurity practices, incident response, and information security measures.

• Practical knowledge of cybersecurity insurance requirements and renewal processes.

• Experience in creating and maintaining clear technical documentation.

• Excellent organizational, project management, and problem-solving abilities.

• Capacity to articulate technical risks and solutions effectively to non-technical stakeholders and senior leadership.

• Proficiency in managing multiple priorities, working independently, and owning projects.

• Familiarity with Asana or similar project management tools and standard IT service management systems.

• Proficient in the Microsoft Office Suite and ability to adapt to new technology platforms.

• Experience in transitioning IT operations between outsourced providers or bringing services in-house is preferred.

• Direct experience managing cybersecurity insurance renewals is preferred.

• Availability during Monday to Friday, from 9:00 AM to 5:30 PM Eastern Time.

• Flexibility to address urgent technology issues, cybersecurity incidents, and critical business needs.

• Reliable and secure internet connection.

• Capability to maintain confidentiality while handling sensitive company information, employee data, and security-related issues.

• Must reside in the United States.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Life, Short-, and Long-Term Disability Insurance.

• Medical FSA.

• 401(k) with Company Match.

• Remote work options.

• Work-life balance.

• An inclusive and supportive work environment.