IT Analyst – Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist employees with Microsoft 365, Outlook, Teams, Box, approved SaaS applications, authentication, and routine endpoint issues.

• Troubleshoot directly within assigned access and coordinate specialist support when necessary.

• Oversee onboarding, role transitions, and terminations across Okta, Microsoft Entra ID, Microsoft 365, and other authorized applications.

• Validate approvals, group memberships, application entitlements, and eliminate unnecessary access.

• Coordinate account provisioning, equipment readiness, hardware delivery and return, along with onboarding or offboarding tasks.

• Confirm completion across responsible teams and validate any inconsistent employee information prior to proceeding.

• Implement least privilege and approved access patterns, securing management approval for exceptions.

• Manage ServiceNow ITSM tickets until resolution, documenting approvals, actions taken, validations, dependencies, and updates for requesters.

• Promptly escalate blocked or high-risk tasks.

• Support access reviews, stale account cleanup, and access-related audit evidence requests for SOC 2 Type II, HITRUST i1, and other compliance activities.

• Handle confidential and sensitive information, including PHI and PII where applicable.

• Report suspected security incidents or inappropriate access.

• Review recurring tasks, open tickets, application ownership, procedures, escalation contacts, and known exceptions at the start of engagement.

• Maintain runbooks and a visible list of open work, risks, and dependencies.

• Provide regular status updates to designated IT leadership.

• Complete routine work independently and escalate security concerns or ambiguous approvals.

• Ensure a well-organized transition handoff at the completion of the contract.

• Deliver dependable employee access, equipment readiness, timely request resolution, accurate ticketing, retrievable access evidence, operational continuity, and approved process enhancements.

⛳️ Requirements

• Practical IT support and identity administration experience, including hands-on management of Okta, Microsoft Entra ID, and Microsoft 365 in a SaaS setting.

• Experience in executing onboarding, role changes, terminations, group and application access modifications, and access validation from initial request to closure.

• Strong troubleshooting capabilities and a service-oriented mentality for supporting a fully remote employee community.

• Sound judgment in situations where requests are ambiguous, approvals are absent, or requested access surpasses business needs.

• Ability to resolve routine issues without unnecessary escalation.

• Clear written communication skills and disciplined ticket documentation suitable for operational review and audit evidence.

• Capability to prioritize competing requests, quickly learn existing procedures, and take ownership within a small team with limited management oversight.

• Ability to work independently in a contract-based role and achieve defined operational priorities and timelines.

• Experience in lean IT teams, alongside a managed service provider (MSP), or in healthcare or another regulated environment is preferred.

• Familiarity with HIPAA and handling sensitive information is beneficial.

• Experience with Salesforce, Box, Intune or another MDM platform, CrowdStrike Falcon, Zscaler ZIA, KnowBe4, or access review and audit evidence tools is preferred.

• Experience supporting AI platforms such as Claude Enterprise and OpenAI is advantageous.

• Experience in documenting runbooks or enhancing identity workflows is preferred.

• Automation experience is beneficial but secondary to reliable IT operational support.

🏝️ Benefits

• Comprehensive health coverage, including medical, dental, and vision.

• Retirement savings plans with company match.

• Opportunities for professional development and training.

• Flexible work arrangements and a supportive remote work environment.

• Paid time off and holiday leave.