IT Administrator, Business Applications

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the administration of Jira, Jira Service Management, Confluence, and Loom, including user provisioning and deprovisioning, managing groups, permission schemes, and licensing.

• Address access, permission, and configuration requests from various cross-functional teams.

• Set up projects, workflows, screens, custom fields, and automation rules within Jira and Confluence.

• Configure JSM request types, queues, forms, and SLAs, adjusting them based on ticket and SLA performance data.

• Define the scope and implement moderately complex improvements from gathering requirements to rollout and documentation.

• Monitor Workato recipe executions, troubleshoot failures, and resolve or escalate issues to the Senior Engineer.

• Assist citizen developers by onboarding builders, provisioning sandboxes and service accounts, and implementing approved templates and guidelines.

• Enforce role-based access control and least-privilege access across managed platforms, including conducting periodic access and license reviews.

• Recognize repetitive administrative tasks and automate them for efficiency.

• Maintain knowledge base articles, runbooks, and configuration documentation.

• Provide reports on license utilization, request volume, and platform health to the Senior Manager.

• Collaborate with the Senior Engineer and AI Administrators, reporting to the Senior Manager of Business Applications.

• Support Horizon3.ai’s NodeZero autonomous penetration-testing cybersecurity platform and organizational collaboration systems.

⛳️ Requirements

• Practical experience in administering Jira and Confluence or similar work management or ITSM platforms within an organization with multiple teams.

• Proficiency in configuring workflows, custom fields, and automation rules beyond default settings, including service management SLAs or equivalent.

• Understanding of RBAC and least-privilege access principles, with experience managing permission schemes and user lifecycles on SaaS platforms.

• Experience in managing a request queue and resolving access and configuration issues within established service levels.

• Capability to scope, plan, and execute moderately complex projects with minimal managerial direction.

• Proficient in creating clear documentation and user guidance for both technical and non-technical employees.

• Ability to read and troubleshoot integration or automation logs to identify failures and escalate with detailed information.

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.

• Minimum of 3 years of experience in IT, business systems administration, or SaaS platform administration.

• Experience in supporting a distributed or remote-first workforce.

• Familiarity with Jira, Jira Service Management, and Confluence or comparable platforms.

• Experience with Workato or similar iPaaS platforms at the monitoring and troubleshooting level.

• Knowledge of Atlassian automation rules and workflow configuration.

• Basic understanding of APIs and webhooks.

• Experience administering Atlassian cloud products at scale, including managing permission schemes, licensing, and migrations.

• Experience with Workato or similar iPaaS in terms of recipe monitoring, connection management, or error triage.

• Experience supporting governed self-service automation programs for business users.

• Scripting skills in languages such as Python or JavaScript.

• Relevant certifications in Atlassian, Workato, or similar technologies are advantageous.

• Experience in high-growth SaaS or cybersecurity companies is a plus.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• All full-time positions qualify for an equity package in the form of stock options.

• Comprehensive health, vision, and dental insurance for you and your family.

• Flexible vacation policy.

• Generous parental leave.

• Opportunities for growth and career development.

• A collaborative, innovative, and inclusive culture.

• Remote and hybrid work options based on role and location.