Issue Management Coordinator

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Assist in the prevention of fraud, management of insider threats, and oversight of Know Your Customer (KYC) protocols.

• Spearhead and coordinate the remediation of compliance issues along with corrective action plans.

• Collaborate with business lines and second-line-of-defense teams to foster accountability and ensure compliance.

• Oversee a departmental unit within the Collection/Fraud Operations division.

• Supervise both exempt and non-exempt employees, managing team leaders effectively.

• Provide leadership, guidance, and coaching through subordinate supervisory personnel.

• Set goals and objectives for routine operations and special initiatives.

• Create strategies to manage operational performance and attain both short- and long-term objectives.

• Ensure the successful completion of goals, objectives, and timelines.

• Investigate and resolve issues that span various operational and organizational areas.

• Assign tasks and authority to enhance performance, responsiveness, and efficiency.

• Track progress toward goals and the completion of projects.

• Manage operational communications between internal and external departments.

• Propose policy or procedural modifications to enhance communication.

• Lead and develop staff; advise on staffing, performance appraisals, salary recommendations, promotions, and terminations.

• Assess policies and suggest and implement approved enhancements.

• Participate in bank conversions, including the maintenance of project plans, task completion, and functional migrations.

• Ensure compliance with relevant state and federal regulations, risk management standards, and corporate policies.

• Facilitate successful audits and examinations.

• Formulate and execute strategic plans while providing leadership and a corporate vision.

• Implement departmental changes or restructuring to boost operational performance and efficiency.

• Aid in establishing operational goals and achieving performance benchmarks.

⛳️ Requirements

• A Bachelor's degree is required or equivalent experience in lieu of a degree.

• 7+ years of relevant experience.

• Experience in operational management specific to the area of operations supervised.

• Comprehensive understanding of principles, practices, policies, and procedures related to the operational areas supervised.

• Exceptional leadership, delegation, coaching, and mentoring abilities.

• Strong problem-solving and conflict resolution skills.

• Excellent written and verbal communication capabilities.

• Extensive knowledge of applicable banking regulations and policies.

• Capability to balance competing priorities and make informed decisions both within and outside established policies.

• Ability to create new policies and procedures in response to and in anticipation of changes in the business landscape.

• Demonstrated experience in managing issues throughout the entire Issue Management Lifecycle, including identification, assessment, remediation, validation, and closure.

• Strong grasp of Risk and Control Frameworks, including control design, effectiveness assessment, governance, and oversight practices.

• Proven experience conducting and leading Root Cause Analyses.

• Skills in cross-functional collaboration with business, compliance, risk, operations, audit, legal, and technology teams.

• Strong analytical and critical thinking skills.

• Experience in leading and coordinating projects and strategic initiatives.

• Working knowledge of regulatory expectations, audit processes, and risk management practices in the financial services sector.

• Ability to distill complex issues into clear, concise documentation suitable for executive review.

• Strong data interpretation, reporting, and presentation abilities.

• Demonstrated executive presence.

• Strong organizational management capabilities.

• Ability to cultivate relationships, promote collaboration, and drive accountability.

• Self-motivated, detail-oriented professional with sound judgment and the ability to work independently.

• Occasional domestic travel required; no international travel.

🏝️ Benefits

• Variable compensation and incentive awards, including eligibility for cash and/or equity incentives.

• Health and wellness benefits.

• Savings and retirement programs.

• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.

• Banking benefits and discounts.

• Opportunities for career development.

• Recognition and rewards for accomplishments.

• Regular discussions regarding career progression, development, and performance.

• Access to an online learning platform.

• Mentoring programs available.

• Training and onboarding sessions provided.

• Competitive benefits package.